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Customer Service Rep / Full Time


The Customer Service Representative will help customers with questions and complaints. Also, give customers information and an understanding of our products and services to better serve their needs.

Responsibilities
  • Maintain a positive, empathetic, and professional attitude towards customers always.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels i.e., phone, email, text, etc...
  • Acknowledge and resolve customer complaints
  • Know our products inside and out so that you can educate and answer customer questions
  • Take inbound and make outbound calls
  • Ensure customer satisfaction and provide professional customer support.

Requirements
  • 0-1 years experience in customer service and/or call center environment.
  • Proficiency with computers programs such as MS Office and Google Suite
  • Strong organization and time management skills.
  • Excellent communication skills: written and verbal.
  • Ability to remain calm and professional when customers are stressed or upset
  • Passionate about helping customers achieve their financial goals
  • Pleasant, friendly, and a team player attitude with an ability to adapt to change

Company Benefits:
  • Schedule Monday through Friday shifts
  • Future Career Path opportunities
  • Medical, Dental, and Vision
  • Pet Insurance
  • Company Paid Group Life/ AD&D Insurance
  • 7 Paid Holidays and 2 Floating Holiday Days to use at will
  • Paid Time Off
  • Flexible Spending/ HSA
  • Employee Assistance Program (EAP)
  • 401(k)/match
  • Disability Insurance
  • Referral Program

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