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Consultant Data Managed Services


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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
The Role
Veeva is looking for an experienced consultant to help customers in their implementation of Jitsushoka (Sales Management System) to post-implementation. Utilizing your technical background, customer-focused project management, and problem-solving skills, you will provide expert guidance through maintenance and operation for customers to accomplish their goals using the Jitsushoka system. In addition, you will lead and manage implementation projects when starting a new project.
What You'll Do
  • Establish close, collaborative relationships with customer stakeholders to understand and act on customer needs
  • Provide support to existing customers to ensure the stable operation of our solutions (handling customer inquiries and troubleshooting)
  • Assist existing customers to materialize changes or additions to their business models
  • Proactively manage risk, anticipate potential problems, and identify mitigation strategies
  • Be transparent in all communications and reflective in conducting post-project assessments — identify learnings that will help improve the overall process
  • Provide consultation to customers (via product demonstrations and team meetings) on accomplishing customers’ goals utilizing Jitsuhoka
  • Manage the Veeva resources and budget, including preparation of as-needed change orders
  • Manage day-to-day project activities and project administration
  • Enable your team to focus on solution design, prototyping, configuration, training, and documentation
Requirements
  • 5+ years of work experience in system operation and maintenance especially work on troubleshooting and error analysis
  • Experience using software in SQL
  • Proven track record of meeting project timelines/deliverables and attention to detail, process, deadlines, and quality results
  • Strong technical expertise with the ability to do hands-on projects and lead teams
  • Have 3+ years of relevant experience in either the life sciences industry or technology vendors
  • Fluent in Japanese
Nice to Have
  • Experience configuring/supporting/implementing any of the following types of products: CRM: Salesforce.com, etc., or MDM (Master Data Management)
  • Presentation skills
  • Experience with Veeva applications
  • Project management experiences
  • Experience with project staffing
  • Experience with Jitsushoka business
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Location

Japan - Tokyo

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