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Customer Success Manager - Remote Option 🔥


MISSION

Missions are accomplished with people, driving towards a greater purpose. Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don’t help our customers stay compliant – we help them thrive.

A positive attitude is everything. At Foley, we’ve created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we’re working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and the determination to succeed.

CUSTOMER SUCCESS MANAGER

As a Customer Success Manager, you will be responsible for managing and growing a portfolio of Foley customers. In this role you will serve as a trusted advisor, partner, and program owner to your clients.

This is a remote option- those residing in CT, NC, MA, NH, NE, SC, GA, FL, TX, TN, NJ, IN, PA are welcome to apply!

Who You Will Work With

In this role, you will communicate with clients regularly to understand their requirements and expectations, provide updates and technical support, and ensure the proactive and timely resolution of issues as they arise. You will work cross functionally with other internal departments to meet and exceed client expectations.

Because our departments work so closely together, we are always looking to improve our current process. We welcome ideas to work collaboratively with roles and departments. We cannot wait to hear your new ideas!

What You Will Do

In your first 90 days, you’ll
  • Learn how Foley’s products and services work and how Foley can have a positive impact on our customers business.
  • Understand and maintain full ownership of a book of business.
  • Learn other functions/teams at Foley and how they impact our customers.
Within your first 6 months, you’ll
  • Lead; on-boarding calls, product training, product roll outs, best practice, and renewal calls.
  • As a strategic advisor to your client base, you will be the “go to” person for strategic account needs and support.
  • Identify and create multi-level relationships with key decision makers to ensure retention and relationship stability.
  • Conduct regular business reviews with your clients to help them understand ROI and connect Foley services back to key business matters.
  • Monitor and analyze the development as well as strategic progression for all client accounts.
  • Prospect internally to propose additional products and services to expand the Foley footprint within existing accounts.
  • Create strategic account plans as a roadmap to grow customer revenue.
  • Protects company and customer information in accordance with company policies and procedures.
What We’d Like You To Have
  • Proven success in strategic account management, program management or sales
  • Resourceful, “go-getter” attitude who appreciates the opportunity in challenge.
  • Finds excitement and challenge in being able to successfully partner cross functionally with other departments to get the job done.
  • Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections and demonstrate negotiation skills.
  • Superior program management and presentation skills
  • Proficiency using Salesforce CRM Platform is ideal.
The compensation for this position is $21 - $24/hour and a 20% Bonus, depending on experience and qualifications.

What You’ll Love About Foley
  • The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers feedback – on Trustpilot
  • Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We’ve got your back so you can live your best life.
  • It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.
  • Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.
  • Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.
What We Do, How We Do It

Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.

At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.

Where We're Headed

We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.

What It's Like To Work With Us

Diving deep into a niche industry and becoming an expert . . .

Continually growing and advancing . . .

Making lifelong friends during the process . . .

If You'd Like To Board Our Rocket Ship, Check Us Out

That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics.

www.foleyservices.com

www.goodegg.io

Keywords

CSM

Client Service

Account Manager

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