portal resources jobs companies q quanthub [hiring] customer success manager @quanthub

[hiring] Customer Success Manager @quanthub 🔥


May 23, 2023 - QuantHub is hiring a remote Customer Success Manager. đź“ŤLocation: USA.

Job Overview

Quanthub is hiring a Customer Success Manager to oversee the entire customer journey, ensuring delightful experiences and fostering referenceable relationships. As the Customer Success Manager, you will be responsible for guiding customers through the sales process, onboarding, adoption, problem-solving, product improvement, and value growth. Join our team and play a crucial role in ensuring customer satisfaction and long-term success.

Company

QuantHub, a leading software company, is on a mission to democratize data skills and make them accessible to all. We provide cutting-edge solutions in data professional hiring assessments and data literacy education. Our expertise lies in delivering personalized, bite-sized learning experiences and data-driven educational tools.

Responsibilities


  • Help close pipeline deals identified by the sales team, and grow those to highly satisfied accounts
  • Build and maintain excellent client relations
  • Onboard and assist in increasing client engagement
  • Drive revenue by successfully managing all phases of the upselling and cross selling process
  • Engage executives, data science decision makers and L&D managers
  • Demonstrate the platform to current customers and new stakeholders within their organization
  • Build business cases that prove the ROI of leveraging the platform to ensure renewal and expansion
  • Guide contracting and renewal process
  • Manage engagement marketing campaigns for customers to drive software adoption
  • Effectively collaborate and prioritize alongside an innovative product team
  • Engagement
  • Guide new customers through adoption and engagement

Requirements

  • Undergrad in engineering or a similar technical degree. MBA or similar preferred.
  • 2+ years in the consulting space.
  • Project management and/or customer relationship experience
  • Understanding of data science preferred
  • Understanding of the sales process
  • Some travel required (5 days per month)

Benefits

  • Health, dental, and vision insurance
  • Simple IRA Plan contribution and matching
  • Paid Time Off & holidays
  • Future equity opportunities
  • Remote work environment with regular company retreats

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