Employee Benefits - Senior Client Manager
Newfront is building the modern insurance experience.
We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.
Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA ; we believe people matter most.
Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.
We offer onsite/hybrid/remote roles (within USA), with the option to work from any of Newfront's office locations.
This position is responsible for assisting Newfront Employee Benefits Mid-Market clients (100-500 lives) on a day-to-day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Your exceptional communication and project management skills help you connect with clients by email and phone - quickly establishing trust and rapport.
Our Employee Benefits team is fast-paced, technology-driven, and service-oriented. We partner with large, Bay Area technology clients and value new and fresh ideas. We are highly motivated, inclusive of everyone, and always open to new ideas. If you’re an ambitious and agile self-motivated multi-tasker who’s ready to show up with your best self, you’d fit in with us! A successful candidate will have strong interpersonal skills and be able to partner with the industry’s leading Account Managers. You must be technology driven and open to learning new systems. You’ll be working with fun, energetic clients, and an expeditious team. Your responsibilities may alter from day-to-day, bringing tremendous growth opportunity. Each client presents different opportunities to provide unique services. We are looking for a partner who thinks outside the box, is skilled at problem-solving, and doesn’t mind juggling competing priorities. We work together to see the big picture and get the job done – and are not afraid to have fun while doing so!
This is a salaried, exempt and full-time role and will be reporting to the Service Lead. Requires seasonal or intermittent traveling to visit clients and prospects. This is a US Hybrid/Remote role (Pacific Time Zone work hours required), with the option to work from any of Newfront's office locations. #LI-Remote
What You’ll Be Responsible For:
- Build strategic relationships with Mid-Market clients (100-500 lives) and carrier partners.
- Manage client project plans and lead client calls, serve as the primary contact for clients.
- Support the Business Consultant and Sr. Business Consultant on client accounts and lead standard accounts with minimal guidance.
- Demonstrate proficiency in order to explain technical analysis with regards to plan renewal, marketing, budgeting, contribution scenarios and demographic analysis.
- Create client meeting deliverables and participate in the meetings.
- Lead and manage the annual client calendar including strategic planning, renewal and marketing processes for clients.
- Attend and conduct client meetings, including renewal and open enrollment.
- Manage escalated and complex client issues with minimal guidance.
- Manage product and carrier implementations.
- Coordinate the management of client technology solutions alongside the EB Systems team, and have basic knowledge of systems and Electronic Data Integration (EDI).
- Develop and deliver communication strategies for clients.
- Responsible for staying abreast of latest compliance and benefit trends.
- Review and oversee outsourced tasks before distribution to the client.
- Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).
- May train the next level down (i.e. Sr. Client Manager may train Client Manager).
- Minimum of 7 years of employee benefits experience in a brokerage setting supporting clients ranging from 200-2000 lives.
- Deep understanding of insurance industry knowledge.
- Exceptional communication skills: written, public speaking and presentation preparation.
- Exceptional customer service skills, diplomacy, professionalism, and tact.
- Ability to analyze data, adopt use of new technology systems and software applications, including strong proficiency in Microsoft Office.
- Ability to be resourceful, take initiative, solve problems, offer solutions, and make process improvements.
- Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. Ability to train, delegate, provide oversight and give feedback
- Adaptability and flexibility to proactively address issues and client needs.
- Ability to multi-task, understand urgency and deal with changing priorities and deadlines.
- Skilled at strategic project planning including extended time management.
- Ability to forge relationships and build trust with clients, carriers, and internal stakeholders.
- Independently manage accounts and support complex accounts with minimal guidance from client lead.
Required Certificates, Licenses, Registration:
- CA Department of Insurance Life License required.
At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!
Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
If you require reasonable accommodations throughout the application or interview process, please contact us at email@example.com. For information regarding how Newfront collects and uses personal information, please review our .