portal resources jobs companies l leadtech [hiring] customer service agent-night shift @leadtech

[hiring] Customer Service Agent-night Shift @leadtech 🔥


May 02, 2023 - leadtech is hiring a remote Customer Service Agent-Night shift. đź“ŤLocation: Colombia.

We are looking for a customer-oriented

service agent

with a high level of

Spanish and English

. A customer service agent, or CSA, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

This position is for a temporary job (

3 months

) renewable in another 3 months, then 6 months, up to a year and we offer you an indefinite contract.

A little bit about us

Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain. We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe. #LifeAtLeadtech

How will you make a difference

  • Handling incoming emails
  • Solving both routine problems and complex customer inquiries
  • Complaint handling
  • Use defined procedures for responding to our customers
  • Report errors and improvements discovered in the website

Requirements

What will make you stand out from the crowd:

  • Proven customer support experience

    or experience as a client service representative.
  • Familiarity with

    CRM

    systems and practices.
  • Client Orientation and Detail Orientation.
  • High level of commitment to the project once enrolled.
  • Autonomy to self organize your daily tasks.
  • Proficient level of

    English and Spanish

    (written and spoken)
  • Own computer and a good internet connection to work from home
  • Availability to work on weekends

 

Benefits

  • Competitive salary
  • Part-time (25 hours a week), permanent contract
  • 15 days of vacation
  • Remote work to help you balance between work and your personal life
  • Affordable Connectivity Program

Location

You will work from the comfort of your home in Colombia.

Our headquarters is located in Barcelona (Spain) and we have all the tools to work together with collaborators in different countries around the world.

The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida del Maresme, 44-46 08918 Badalona) or to the email address protecciondedatos@LeadTech.com, attaching to your request a document that can validate your identity.

 

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