portal resources jobs companies g get.it recruit - administrative customer service advisor - remote | wfh

Customer Service Advisor - Remote | Wfh ๐Ÿ”ฅ


We are seeking friendly and energetic individuals to join our team as Customer Service Agents on a temporary basis, with the possibility of extension. As a Customer Service Agent, you will be working with a fantastic client, and you'll have the opportunity to work fully remote from anywhere in the US. Your role will be to provide exceptional service and support to our members, ensuring that all aspects of their enquiries are resolved promptly and professionally.

In return for your hard work and dedication, we offer a competitive salary, as well as a comprehensive benefits package that includes health and welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, and volunteer opportunities. We also offer a completion bonus after six months of successful service.

As part of your day-to-day responsibilities, you will be communicating with customers through a combination of inbound and outbound phone calls and email channels. You will also be expected to exceed customer expectations by delivering timely, accurate service in a professional manner, utilizing Mercer software and processes to deliver efficient work practices, and contributing to a culture of a "great place to work" as part of a team.

To be successful in this role, you must possess excellent customer service skills, high-level interpersonal skills, and the ability to communicate effectively with internal and external customer groups. You should also have experience in listening and responding to customer needs verbally and through the written word, as well as the ability to defuse and respond to customer complaints.

While previous experience working in a call center environment is a plus, it is not required. What is essential is your willingness to invest in your next role, to deliver the best possible customer service, and to exceed all performance metrics as defined in your personal performance management plan.

If you're ready to start a new adventure, work from the comfort of your own home, and deliver exceptional customer service, then we encourage you to apply today!

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The ability to work remotely increases employee happiness by 20 percent.