Customer Support Agent - Remote | Wfh ๐ฅ
This is a full-time position with hours from 11:00am - 8:00pm EST. You'll be responsible for responding to client inquiries through email, chat, and phone. You'll also work directly with clients, as well as our Development and Quality Assurance teams to identify, triage, and resolve system issues. In addition, you'll document requirements and user stories for production issues and feature requests, and prepare knowledge-based content.
The ideal candidate has at least 2 years of customer support experience and 6 months of administrative experience with DanceStudio-Pro Software. You should also have strong customer service and analytical skills, and the ability to diagnose and explain complex solutions to technical and non-technical audiences. Previous experience with SaaS or payments industry is preferred, but not mandatory.
We are dedicated to building a diverse, inclusive, and authentic workplace. We encourage applicants from all backgrounds, including women and other marginalized groups, to apply. Even if you don't meet every single qualification in the job description, you may be just the right candidate for this or other roles.
We offer a comprehensive employee benefits program, including medical, dental, and vision insurance options, 100% employer-paid short/long term disability, basic life insurance, 401(k) option with 100% company match, flexible paid personal/vacation time, sick days, company-paid holidays, 6 weeks paid parental leave, work from home, and a culture that values work/life balance and celebrates successes.
Salary Range: $35,000 - $40,000 USD per year (US Remote)
If you're excited about this position but the salary is a little below your expectations, tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position.
Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. DanceStudio-Pro (DSP), a part of Togetherwork, is a SaaS company that offers the world's best studio management software. DSP enables studios to offer online registration, tuition calculation and payment options for parents of their dance students. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. We're committed to building a diverse, inclusive, and authentic workplace where diverse backgrounds, experiences, and viewpoints are valued.