sales Support Representative, Medical - Remote 🔥
- Receives telephone calls from FSCs to answer inquiries on various issues, including orders, bills, and shipments.
- Issues return authorizations, credits, and traces customer order shipments.
- Interacts with Regional Sales Managers regarding FSC and customer related issues. Evaluate, analyze and resolve FSC concerns
- Maintains special pricing upon request from the FSC
- Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability
- Applies customer credit card payments, spreads unapplied cash and credits as requested by the FSC
- Notifies FSCs, RSMs and department manager of unusual situations requiring special attention
- Contacts manufacturers for product information and return authorization for non-stock items
- Initiates changes to and cancellation of orders or backorders upon request and advises FSC
- Adheres to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
- Participates in special projects, attends sales or departmental meetings as requested and performs other duties as required
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
- Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution
- Ability to learn applicable computer systems
- One year call center, customer service experience, or comparable experience required
- High school diploma or the equivalent required