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Senior Client Experience Manager 🔥


mindbodygreen is looking for a remote, collaborative, detail-oriented, and passionate individual to join our Client Experience team. The Client Experience team is the voice of mbg to all advertising partners; the candidate must be obsessed with providing outstanding client experiences to advertisers of all sizes. Additionally, the team collaborates with all internal teams, external freelancers, and the experts to ideate, produce, and execute integrated marketing campaigns.

 

In addition to a deep knowledge of the wellness space, the ideal candidate will be hardworking, a stickler for process, solutions oriented, and able to collaborate with various teams, talents, and personalities. He or she must be comfortable with ambiguity and interested in working in a fast-paced environment within a growing company. This individual thrives under pressure and looks forward to solving problems; this is when they find their best creativity + energy. Most importantly, we are looking for a high-energy individual with a positive, can-do attitude, who is a joy to work with!

 

As we execute more complex advertising campaigns, we’re seeking someone with 3-6 years of direct media experience—particularly in post-sales and video + custom content execution —to manage campaigns and ensure all advertisers receive service above and beyond their expectations. It’s an exciting time to join the Client Experience team, and we can’t wait to meet you!

 

RESPONSIBILITIES:

  • Provide unparalleled customer experience to mbg's advertising partners
  • Create strategic integrated marketing campaigns for accounts in various product categories
  • Manage execution of sold campaigns across by collaborating with internal and external teams, talent, and vendors
  • Work closely with clients to manage expectations and ensure campaign aligns with client goals
  • Organize and run all campaign processes and timelines, keeping all teams + clients on track
  • Thoughtfully and thoroughly check all campaign elements before and after going live
  • Arrange photo and video shoots
  • Track all campaigns with the help of mbg’s Ad Ops team, ensuring all campaigns are optimized for success + deliver in full
  • Analyze post-campaign data to determine what worked + future areas of opportunity

QUALIFICATIONS:

  • 3-6 years direct client services or project management at a media or related company, with experience producing integrated campaigns which include custom video, photography, and development work
  • Bachelor’s degree
  • Strong relationship building skills
  • Excellent written and verbal communication skills
  • Experience collaborating with cross-functional internal and external teams to bring an idea to life
  • Results-driven with a desire to work in a fast-paced environment
  • Comfortable with ambiguity
  • Highly organized + detail-oriented
  • Analytical + creative abilities
  • Entrepreneurial spirit and a passion for wellness
  • Experience in marketing analytics a plus

 

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