portal resources jobs companies s state of washington dept. of labor & industries l&i industrial relations agent 2

l&i Industrial Relations Agent 2 🔥


Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

Are you looking to put your skills to work in great agency? Are you someone who can resolve unique problems and work with different teams to support the greater mission? This is your chance to bring your talents to L&I, an employer of choice.

As an Industrial Relations Agent (IRA) for L&l's Employment Standards Program, you have a direct impact in fulfilling the "Working" component of the agency's Mission. You will make a clear contribution to our Strategic Goals of Service and Value. You will make an impact by providing excellent customer service to L&I’s Spanish-speaking customers.

As a journey level IRA in the Department of Labor and Industries, you will enforce the Wage Payment Act, RCW 49-48, Industrial Welfare Act, RCW 49.12, WAC's 296-125; 296-126; and 296-128; the Minimum Wage Act-RCW 49.46, and Child Labor Laws. You will investigate wage disputes, mediate and negotiate settlements between employers and employees. You will support the organization's mission and goals by making it easier to do business with L&I and by helping honest workers and businesses by crack in down on the dishonest ones.

Please Note: If hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. In addition to the base salary, employees with bilingual responsibilities receive a 5% increase in pay for bilingual duties.


Some of what you’ll do:

  • Independently review and investigate wage complaints, paid sick leave, tips & service charge complaints, and enforces relevant RCW's, administrative laws and agency policies (among which include RCW 49.12: 49.46; and 49.48 as well as WAC's 296-125: 296-126; and 296-128).
  • Communicate with employer and employee in Spanish and English via phone, email, in person, and letters to resolve wage disputes.
  • When necessary, translate wage complaints, letters, and other complaint related forms from English to Spanish and Spanish to English.
  • Determine validity in wage complaints by applying rules and regulations under the appropriate statutes.
  • Conduct companywide investigations for minor work violations, and agricultural meal and rest period violations as described in the Employment Standards Operations Manual and our Standard Work Process.
  • Compile investigation reports and recommend citations per Standard Work and Operations Manual.
  • Participate in the appeal processes for WPA NOAs & DOCs and other violations such as child labor notices of violation or agricultural civil infractions.
  • Participate in depositions and pre-trail conferences and interviews. Attend and testify at hearings and pretrial conferences.
  • Provide additional investigation and evidence gathering while working as a team with the Assistant Attorney General handling the appeal.
  • And much more!



  • A Bachelor's degree.
    • Additional qualifying experience will substitute for education at the rate of one year of experience for two years of education.

  • Two years of experience in labor/employment relations and regulations, collection of revenue/taxes from employers/businesses, investigation of complaints of misconduct, audit of employer financial records, or the interpretation and explanation of Labor and Industries rules and regulations regarding employment standards, wages and hours, and child labor laws or related experience.

  • Bilingual Skills in Spanish/English - The ability to read, write, translate and converse with fluency in both Spanish and English.
Demonstration of L&I Core Competencies for all employees:
  • SAFETY: Understands and is fully committed to creating and maintaining a positive safety culture by behaving safely.
  • CUSTOMER-CENTERED ACTIONS: Focused on understanding and meeting customers' needs.
  • TREATS OTHERS WITH RESPECT AND COURTESY: At all times respects and values others.
  • ACCOUNTABILITY and DEPENDABILITY: Acts within guidelines and accomplishes job assignments; accepts personal responsibility. Performs duties in a way that reflects public service accountability.
  • JUDGMENT AND PROBLEM SOLVING: Draws sound, sensible conclusions, and makes informed decisions to resolve issues. Learns and applies Lean methods to simplify work processes, improve service, reduce delays, and eliminate waste.

  • Knowledge of:
    • Laws governing all phases of labor relations
    • General policies, principles and practices of labor and management
    • State wage laws and related federal laws and regulations
    • Contracts and related labor relations
    • Ability to apply such knowledge to mediation, arbitration and resolution
    • Principles, standards and techniques of personal investigations
    • Rules of evidence, auditing, accounting and bookkeeping procedures
  • Ability to:
    • Interpret complex laws, rules and regulations
    • Analyze issues involving wage disputes and formulate suggestions for compromise and settlement of disputes
    • Prepare written documents; organize facts, arguments and conclusions in clear and logical sequence
    • Gather, preserve and present material, relevant and pertinent evidence
    • Exercise mature judgment in wide variety of public contact
    • Travel infrequently, possibly for extended periods

Supplemental Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified by Human Resources prior to your first day of employment. Please contact Angela Laramie (she/her/hers) at lari235@lni.wa.gov or April Sharp (she/her/hers) at elib235@lni.wa.gov if you need information on medical or religious accommodation.

For this position, telework is permitted full-time. The assigned duty station for this position can be in any of our services locations in Kelso, Tacoma, Silverdale or Tumwater, Washington.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

Application Process:

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application:

  • A cover letter describing specific qualifications.
  • A current resume detailing applicable experience and education.
  • A list of at least three professional references with current telephone numbers.
Please do not attach or place any information about your vaccination status, including disclosure of leaving employment due to a vaccination requirement for COVID -19, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

Other Information:

  • A job offer is contingent upon completion of a background check that includes a criminal record review.
  • For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
  • This position is represented by the Washington Federation of State Employees (WFSE).
  • Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
  • The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
  • Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
  • Positions requiring skills assessments are proctored remotely by Zoom or MS Teams. Applicants who are selected to move forward in this hiring process will be contacted by email to schedule a skills assessment session.
Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact the Angela Laramie at lari235@lni.wa.gov or April Sharp at elib235@lni.wa.gov.

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