portal resources jobs companies c convey health solutions customer service representative

customer Service Representative


Exciting opportunity to WORK AT HOME for a fast-growing healthcare organization!

Must live within 50 miles of the Miramar Location.

No selling & no quotas! Customer service only.

An Exciting Opportunity in a fast growing Healthcare organization!

Paid Training will provide the tools needed to help customers from various Healthcare organizations!

Great Facts!

  • Computer and Accessories Provided - You just need high speed internet and a router to hard wire the equipment

We at Convey Health Solutions focus on building specific technologies and services that can uniquely meet the needs of government-sponsored health plans. We provide member management solutions for the rapidly changing healthcare world. We are looking for people to help be apart of those solutions.

We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast paced, growing and professional organization. We are recruiting eager individuals to learn about multiple Health Organizations and Plans and pass on that knowledge to our customers through outstanding customer service.

How you will assist our customers:

  • Handles inbound calls by assisting members with a high level of accuracy and efficiency.
  • Update account information such as billing options and changes of address or phone numbers
  • Answer questions pertaining to mailings sent out by the company periodically
  • Make concise and detailed notations as it pertains to member records
  • Submit mail requests for beneficiaries such as ID cards
  • Educate customers on how the plan works, including benefits, cost sharing, and levels of coverage across various Healthcare Organizations.
  • Research premium billing discrepancies and prescription claims processed
  • Responsible for maintaining a high level of call quality as set by client standards
  • Use knowledge from training to resolve issues for customers in a calm, friendly, and efficient manner

Education/Experience:

  • Customer service experience is preferred
  • Call Center experience a plus
  • Excellent oral and written communication skills
  • Strong computer skills and experience using various computer platforms (Excel, word, and Outlook)

Come join a great team! Apply on Line at www.conveyhealthsolutions.com/careers

Background checks will be conducted on all final candidates as part of our selection process.

Job Types: Full-time, Temporary

Pay: $15.00 per hour

Benefits:

  • Work from home

Shift:

  • 8 hour shift

Weekly day range:

  • Weekend availability

Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: One location

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