portal resources jobs companies n nelson westerberg customer service representative - move coordinator - primarily remote!

customer Service Representative - Move Coordinator - Primarily Remote!

Pay Range: $45,000-55,000- negotiable DOE

Benefits: PTO(2.31 hours a week to start) Medical, Dental, Vision, Bonus Pay, 401k, 401k Match, HSA/HRA options, FSA options, EPA, Remote Work options(some in-office work will be required).

*Relocation/Moving/Logistics industry experience highly preferred*

Job Functions

1. Oversee move from beginning to end following the identified CS process

2. Act as a primary point of contact with the transferee, account and service providers to maximize customer satisfaction

3. Identify potential issues and work toward a resolution

4. Secure authorizations from the account via a variety of portals or systems

5. Update critical move information, including notes in Account’s portal or internal data system

6. Provide the transferee with status of the move at designated points

7. Pro-actively update the account of any issues

8. Complete follow up calls with the transferees after move completion

9. Ability to anticipate internal and external customer’ needs

Requirements and Competencies

1. Excellent written and oral communication skills

2. Ability to coordinate with various service providers on the transferee’s behalf

3. Effective problem solving and organizational skills

4. Customer service experience preferred

5. Relocation/Moving/Logistics industry experience preferred

6. Ability to follow systemic workflow tasks

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Experience level:

  • 3 years

Weekly day range:

  • Monday to Friday

Application Question(s):

  • How many years of moving or logistics experience do you have?


  • customer service: 2 years (Required)

Work Location: Hybrid remote in Branchburg, NJ 08876

  • Health insurance

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