manager, Account Management
When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
The Manager of Account Management is responsible for leading and mentoring the account management team and driving organic and new business growth. In this role, you will maintain strategic top-level relationships and help to guide our clients with the knowledge and solutions appropriate for their business, industry and trends, while maintaining overall client satisfaction and collaborating with key team members across various disciplines to deliver the highest quality of service every day. Reporting to the Director of Account Management, the Manager of Account Management will be an integral part of the Accurate Background team and will work closely with the Director of Account Management in setting the direction of our account management activities.
The Manager of Account Management is responsible for leading and mentoring the account management team and driving organic and new business growth. In this role, you will maintain strategic top-level relationships and help to guide our clients with the knowledge and solutions appropriate for their business, industry and trends, while maintaining overall client satisfaction and collaborating with key team members across various disciplines to deliver the highest quality of service every day. Reporting to the Director of Account Management, the Manager of Account Management will be an integral part of the Accurate Background team and will work closely with the Director of Account Management in setting the direction of our account management activities.
Responsibilities/Duties:
- Lead, manage and supervise Account Management team, including setting objectives and goals, completing performance appraisals, and organizing staff levels to ensure goals and objectives are met.
- Provide leadership, support and supervision to the account management team; inspire, motivate, train and mentor.
- As a trusted advisor, lead with integrity to enhance positive relationships with team and internal support staff, fostering an open work environment.
- Take initiative to remain current with product knowledge and applications, as well as latest industry trends; utilize this knowledge/training to help direct reports with increasing effectiveness with account development and business growth.
- Drive utilization of Customer Relationship Management (CRM) tool by Account Management team and hold them accountable for timely updates within CRM to produce accurate dashboard and forecasting reports.
- Maintain comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria.
- Responsible for client relations and on-going relationship with client personnel and client third parties on large projects, when needed.
- Attend project and account meetings as needed.
- Build relationships by constantly growing network of business contacts, including influencers to develop and grow business.
- Work with clients to uncover business needs and objectives, develop strategies, and identify products to help achieve client goals resulting in retention and account growth.
- Provide thought leadership to clients by representing background screening industry expertise.
- Bring clarity around client expectations to the team and help resolve the most challenging client situations.
- As needed, oversee the development and negotiation of statements of work and service level agreements.
- Ability to interpret current background screening trends and issues that may affect client strategies.
- Oversee the client transition from the Sales Team to the Account Management Team.
