remote Customer Service Representative - Ca

Dialog Direct, a Qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual paid training from their home.

Must reside in one of the following counties in California: Imperial County, Mendocino County, Humboldt County, Fresno County, Tulare County, Lake County, Kern County, Butte County, Yuba County, Sutter County, Yolo County, Shasta County, San Bernardino County, Los Angeles County, or Merced County

Our Qualfon Mission

Qualfon’ s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

What We Offer

All team members can further their education and earn a college degree through Qualfon University
Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
Team members have FREE access to personal and professional support through our care coaches
Set schedules majority of shifts are 40 hours per week
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Competitive wages: $15.50 - $21.00 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)
Planned Time Off Pay

What will you be doing

· Answer incoming calls and assist customers

· Research information in databases to resolve customer issues

· Maintain composure in escalated situations

· Operate accurately and efficiently in a fast-paced environment

· Handle multiple responsibilities at one time

Work at Home Requirements

· Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)

· Operation system – Windows 10 or newer

· Webcam-Video available

· The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better

· High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet

· Upload speed of 3Mbps; Download speed of 75 Mbps

· The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms

· USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved

· All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

· Two monitors or a 32” or larger monitor

· If an employee does not have the equipment, Qualfon will provide all or some of the needed equipment based on the employee's request

Additional Requirements

· You must reside in the state of California

· In compliance with client requirements, successful applicants must be fully vaccinated for COVID-19. Qualfon is an equal opportunity employer and, consistent with federal, state, and local requirements will consider requests for exemptions from this policy as required under the law.

What skills will you need

· GED or high school diploma required; some college preferred

· Prior work-at-home experience desired

· Comfortable working self-managed

· Minimum one-year previous customer service/sales experience

· Typing speed of 25 WPM with 90% accuracy required

· Computer knowledge of Windows-based applications required

· Strong ability to communicate articulately and succinctly both verbally and in writing

· Manages emotions and maintains positive energy

· Passion for meeting or exceeding performance goals

Call center position hiring immediately!

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home

Experience level:

1 year

Shift:

8 hour shift
Day shift
Evening shift

Weekly day range:

Monday to Friday

Work setting:

Remote

COVID-19 considerations:

This position is remote work from home

Application Question(s):

Do you reside in one of the following counties in California? Imperial County, Mendocino County, Humboldt County, Fresno County, Tulare County, Lake County, Kern County, Butte County, Yuba County, Sutter County, Yolo County, Shasta County, San Bernardino County, Los Angeles County, or Merced County.

Education: