Reservations Agent - Work From Home
This opening is more than 2 months old and is very likely already filled.
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Locale is looking to hire their first Reservations Agent to help close direct bookings while delivering an exceptional guest experience. They're looking for agents with incredible attention to detail, customer focus, and an intuitive sales mindset. As a member of their stellar Guest Experience team, you'll be primarily responding to and closing reservation requests on various internal and external communication channels. You'll partner closely with the revenue and sales teams to ensure the company is providing accurate information to guests while quickly responding to their needs. This is a remote yet highly interactive role with strong headroom for growth as they scale the company.
What you'll do
What you'll do
- Help drive revenue by quickly handling reservation requests over phone and email
- Maintain industry leading satisfaction rate with guests
- Funnel business and corporate inquiries to sales team
- Work with revenue to quote and close weekly and monthly stays
- Learn the Locale platform inside and out to maximize efficiency
- Process payments and send confirmation details and invoices to guests
- Upsell when appropriate to increase ancillary revenue
- Input reservation and guest details into the PMS
- Own a critical piece of the feedback loop to improve reservations SOPs, providing insight for the GX team and operations
- Have the ability to grow, develop and learn in a fast-paced environment
- Work with third party systems (e.g. Expedia) to aid customers with a goal to convert guests into direct bookings for future stays
- Minimum 1 year of experience in a hotel reservations or sales
- Ability to work on evenings and weekends as needed
- Exceptional verbal and written communication skills
- Experience collaborating within teams
- Strong background in customer support via email and phone
- A people person; positive, proactive and cool under pressure
- Tech-savvy and eager to learn new systems
- Desire for ownership and growth in the role over time
- Great compensation package
- Comprehensive medical, dental, and vision insurance + 401(k)
- Unlimited PTO for full-time employees
- Fully distributed and remote working model
- Regular team meetings
- Monthly home office stipend
- Locale travel credit with discounts for friends and family
