account Specialist, Print & Marketing
Compensation Range : $41,000
Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
What you’ll be doing:
- Manage transactional and programmatic custom orders, projects, and warehouse replenishment.
- Provide primary customer and sales support through a variety of contact methods.
- Professionally intake, analyze and resolve issues through execution of corrective action and/or coordination of cross-functional communication and take proactive measures to prevent recurrence.
- Plan and prioritize a high volume of tasks to meet customer-driven deadlines
- Customer obsessed with the ability to quickly understand business requirements and act promptly with strong decision-making skills.
- Provide timely communication and follow-up to external and internal customers throughout the various stages of an order lifecycle (quotation, prepress proofing, manufacturing, fulfilment, and delivery).
- Accurately collect and communicate custom print order specifications for transactional and programmatic sourcing.
- Collaboration and planning with team, the Sales organization, and customers to ensure programs are managed effectively in order to enable retention and growth opportunities.
What you bring to the table:
- Strong computer and web skills with an ability to learn new systems and tools quickly
- Highly organized and detail oriented
- Excellent interpersonal, verbal, and written communication skills
- Ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures
- Capable of working efficiently in team and independent situations
- Ability to consistently communicate effectively with customer, vendors, and associate
Qualifications :
What’s needed- Basic Qualifications
- High School Diploma/GED
- 2+ years of relevant print/digital copy experience (customer service, sales, project management), preferably with business-to-business customers
What’s needed- Preferred Qualifications
- Bachelor’s Degree in Business Administration or related field
- Competency in MS Office suite and PC Skills
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO and Holiday Schedule
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Interested in joining the team? Check out our perks and benefits !
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
