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Call Center Customer Service Representative

Paramount is seeking new remote customer care agents to start working on February 20th !! We are looking for someone who is experienced, driven, and has a positive attitude to work for a reputable clothing company and would love to grow the team with individuals who are sales driven and tech savvy!

If this is you, please read below and apply !! :) After you have applied I will send you an email for the next steps in the hiring process if your employment history matches what our client is currently requesting.

Job Title

Remote Call Center Customer Service Representative (100% Remote, Work from Home)

Pay : $15/hour (Paid Weekly!)

Training Hours (2 Weeks)
  • 8:00 AM to 5:00 PM Eastern Time
  • Permanent schedule will change after first 2 weeks of training!
  • Off days are Fridays and Saturdays!
Production Schedules Vary - Must have open availability

  • First point of contact for customers via Phone, Email and/or Chat
  • Communicate effectively in both written and verbal communication fluently
  • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
  • Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Educate, and recommend products to the customer maximizing opportunities to upsell or cross-sell company products and services
  • Complete necessary documentation to manage customer complaints, uses and subsequent solutions
  • Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
  • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
  • Use technology tools as directed and within established guidelines
  • Maintain confidentiality of the organization’s customer data
  • Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
  • Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
  • Must have your own equipment to work from home (client can provide webcam and headset)
  • Must have 1 year of call center or retail customer service experience
  • Strong verbal and written communication skills
  • Strong computer skills (Experience with Dual Monitor Screens, Windows-Based Systems)
  • Ability to pass a background check within 48 hours of accepting the position
  • Outstanding interpersonal and relationship building skills
  • Ability to work flex schedule to meet business needs, including nights and weekends, from home.
  • Excellent follow up and customer service skills required
  • Ability to quickly and accurately multitask in a fast-paced environment
  • Strong internet connection of a minimum of 100 Mbps preferred

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