portal resources jobs companies t teksystems remote contact center/genesys developer

Remote Contact Center/genesys Developer 🔥


Equivalent Experience

Description:

TEKsystems has a Remote 10 month+ Contact Center/Genesys Developer opening (W2 only).

Contact Center Developer (CRM Focus)

Position Summary: The role of the Contact Center Developer is to develop, integrate, and support multiple contact center solutions across various lines of business with a focus on Customer Relationship Management tools as well as modernization through AWS microservices. This includes new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective CRM's. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity

Top Skills Details:

Contact Center Developer

Genesys,

Java

Web UI

CRM

Additional Skills & Qualifications:

  • The initial focus will be to learn multiple CRM's to support maintenance and minor enhancements for legacy technologies (Java 8, struts, JWS, WebSphere), including any changes needed to support the Contact Center priority to migrate from Genesys to Five9
  • Then assisting with work towards full modernization
  • Creates and maintains CICD pipelines using Gitlab.
  • Analyzes, designs, codes, debugs, integrates and tests complex software application solutions for systems.
  • Uses application monitoring and logging to determine and address any production issues timely

Desired Industry Skills: Java 8, J2EE, Web UI coding, Gitlab, JSF, JSP, Wed Framework: Tomcat/JBoss, SpringBoot, Docker, Java 11+, Amazon Web Services

  • 3 – 5+ Years experience in application development that directly aligns with the specific responsibilities for this position
  • Proficiency in Microsoft Office (Teams, Outlook, Word, Excel)
  • Experience working with a large-scale contact center technology (e.g. Genesys, Twilio, Five9) and/or Contact Center CRM tools with screen pops
  • Experience in a modern Javascript web framework (e.g. Angular, React, Vue)

Project Methodologies and Tools – AGILE (Kanban) and Waterfall, ServiceNow work intake and management

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Let us send you new openings similar to Remote Contact Center/genesys Developer straight to your Inbox. Weekly or Daily. 7-day free trial 💌

The ability to work remotely increases employee happiness by 20 percent.