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software Engineer I - Production Support 🔥


Position Purpose:

The Software Engineer is responsible for joining an Application Operations team and contributing to the support of overall product lifecycle and standardizing processes for increased efficiency in our Store Checkout Applications. This position focuses on handling incident management, problem management, change management, ad hoc requests, knowledge management and automation. As a Software Engineer, you will be part of a team with more experienced engineers to help build and grow your skills while you support and improve the efficiency and reliability of the applications you support



Key Responsibilities:
  • 60% Delivers and Executes - Assists in developing, testing, deploying, and maintaining software; Follows best practices established by the organization and participates in improvement conversations; Consistently helps the team achieve results, even under tough circumstances
  • 20% Learns and Grows - Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged using both formal and informal development channels
  • 20% Plans and Aligns - Builds partnerships and works collaboratively with others to meet shared objectives; Collaborates with other team members in agile processes; Relates openly and comfortably with diverse groups of people


Direct Manager/Direct Reports:
  • This position typically reports to Software Engineer Manager or Sr. Manager
  • This position has 0 Direct Reports


Travel Requirements:
  • No travel required.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • Experience in a product or application support enviorment
  • Experience with ITIL
  • Experience with GCP
  • Experience with Linux scripting
  • Exposure to an object-oriented programming language (preferably Java)
  • Exposure to microservice-based architecture


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 1


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • None


Competencies:
  • Global Perspective
  • Manages Ambiguity
  • Nimble Learning
  • Self-Development
  • Collaborates
  • Cultivates Innovation
  • Situational Adaptability
  • Communicates Effectively
  • Drives Results
  • Interpersonal Savvy

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