Customer Support Specialist - Work From Home
What you'll do
- Respond to customer queries in a timely and accurate way via email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with Product, Sales, and Marketing teams
- Have 3+ years of experience as a Customer Support Specialist or similar CS role
- Familiarity with the industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Fully remote role in a company with a strong international culture with members in the U.S., Poland, Spain, Denmark, Netherlands, and more.
- Their culture is driven by trust and autonomy - you will have a big impact on a product with users worldwide.
- Competitive salary (including equity and benefits).
- Flexible PTO, you can take vacation when you need it.
- Membership to Playbook -- access to 60,000+ premium fitness workouts.
- Apple equipment.