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Customer Support Specialist - Work From Home


Playbook leads at the intersection of the creator economy and digital fitness -- their goal is to build the world's most incredible user experience and marketplace where a user can access the content, knowledge, and community from today's best content creators in fitness, wellness, and sports for one low subscription cost via the Playbook consumer apps for iOS and Android (4.9/5 stars with over 12,000 organic reviews).

What you'll do
  • Respond to customer queries in a timely and accurate way via email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with Product, Sales, and Marketing teams
You should apply if...
  • Have 3+ years of experience as a Customer Support Specialist or similar CS role
  • Familiarity with the industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
Benefits
  • Fully remote role in a company with a strong international culture with members in the U.S., Poland, Spain, Denmark, Netherlands, and more.
  • Their culture is driven by trust and autonomy - you will have a big impact on a product with users worldwide.
  • Competitive salary (including equity and benefits).
  • Flexible PTO, you can take vacation when you need it.
  • Membership to Playbook -- access to 60,000+ premium fitness workouts.
  • Apple equipment.

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The ability to work remotely increases employee happiness by 20 percent.