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customer Support Agent 🔥


Sticker Mule is the internet's most "kick-ass" brand. We're a remote team spread all over the world. Our team from top to bottom makes growth a top priority and it's ingrained in our company culture. But most importantly, we just enjoy making customers happy and having fun while doing so.

Why you'll like working here:

1. Customers love our service and tell us all the time!

2. We offer flexibility in your work day.

3. We work at a sustainable pace to foster a non-stressful work environment.

Job description

Respond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills.

Responsibilities

1. Respond to customer inquiries via email in a clear, concise, and comprehensive manner.

2. Assist in writing and maintaining FAQs.

4. Suggest opportunities to make customers happier for our product team.

5. Suggest opportunities to improve the quality and efficiency of our customer service operation.

Requirements

1. 1+ years' experience in a Customer Support role

2. Exceptional writing skills (be clear and concise)

3. Experience working remotely

Hours

8am-8pm MST

This position works on a rotating two-week schedule as follows:

Week 1: Monday, Tuesday, Friday, Saturday

Week 2: Sunday, Wednesday, Thursday

Pay & benefits

1. $20.00/hr

2. 401k plan with 4% employer match

3. Health & dental insurance

4. 4 weeks paid vacation

5. $500 signing bonus

6. Work from home

TO APPLY: go to www.stickermule.com/jobs and apply on our website!

Resumes submitted through Indeed will not be reviewed!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Shift:

  • 12 hour shift
  • Rotating shift

Work Location: Remote

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The ability to work remotely increases employee happiness by 20 percent.