portal resources jobs companies u unitedhealth group community outreach representative-hybrid in fort worth, tx

Community Outreach Representative-hybrid In Fort Worth, Tx 🔥


Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)


As a critical member of our local outreach team, you will be responsible for increasing patient engagement through direct member outreach in the community, including in hospitals, sub-acute facilities, long-term care settings, and door to door canvassing of eligible patients. You will use a combination of inside and outside sales methods, along with deeply rooted relationships within your community, to offer our incredible care model to eligible members.


Whether on the phone or in-person, here is a snapshot of what you would be selling as a Community Health Advocate:

  • In-home medical care that is always available
  • Added care & services that coordinate with primary care doctors and other specialists
  • Better quality of life, conveniently delivered to the patient – with no co-pay


This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at Our office is located at 6363 State Highway 161 Suite 100, Irving, TX.


You will be required to work 1-3 days per week in a clinic setting.

If you are located in Fort Worth, TX, you will have the flexibility to work remotely* as you take on some tough challenges.


Primary Responsibilities:

As a Community Health Advocate, you will:

  • Identify innovative strategies to enroll patients into the Landmark Health program
  • Develop the relationship between Landmark and hospital personnel, patients, physicians, community organizations, retirement communities, assisted living, primary care, and skilled nursing facilities
  • Coordinate meetings with community providers, home health providers, facility discharge planners, and health plan case managers, including preparation and delivery of presentations on Landmark’s services
  • Uses critical thinking skills to create outreach strategies that are designed to maximize patient awareness and registration into Landmark’s program
  • Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
  • Successfully meet and/or exceed engagement monthly targets


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years of related experience in a sales, direct marketing, or customer service capacity
  • Proficient in the use of Microsoft office Word, Excel and PowerPoint
  • Access to reliable transportation; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policy
  • Ability to travel locally: Community Healthcare partners locations
  • Dedicated work area established that is separated from other living areas and provides information privacy
  • Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Ability to work our normal business hours of 8:00am - 5:00pm
  • Reside in Fort Worth, TX area
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation


Preferred Qualifications:

  • Associate’s Degree (or Higher)
  • Provider engagement experience
  • Experience with Salesforce or EMR platforms
  • Hospital or Healthcare experience
  • Bilingual: (English, Spanish or Mandarin)
  • Proven ability to work in an entrepreneurial environment with minimal supervision
  • Demonstrated achievement mindset: ability to consistently hit sales targets
  • Proven ability to multi-task and work in a dynamic environment
  • Demonstrated exceptional communication and project management skills
  • Ability to keep all company sensitive documents secure (if applicable)
  • Proven success with time management and territory organizational skills


Physical and Work Environment:

  • Regular requirement to sit; use hands to touch, handle or feel
  • Regular requirement to talk and listen
  • Occasional requirement to stand; walk and reach with hands and arms
  • Occasional requirement to lift and/or move up to 10 pounds
  • Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
  • Ability to travel frequently by car
  • Will require regular travel to Physician offices, hospitals, sub-acute facilities and other community partners and non-home-based market offices
  • Noise level is usually moderate


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment


Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

  • All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


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