portal resources jobs companies u unitedhealth group sales operations consultant - national remote

Sales Operations Consultant - National Remote 🔥


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.



Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM


The Sales Operations team is dedicated to ensuring that we have processes, resources, and technology available to our agents and that a compliant, consumer-focused approach is followed. The Sales Ops Consultant will be the primary position responsible for our Quality and Oversight requirements, which includes conducting reviews, analyzing data and processes, providing and communicating recommendations, collaborating with cross-functional teams, and providing support to the Growth organization where needed. The Growth team sells the Institutional Special Needs Plan (ISNP) and Institutional Equivalent Special Needs Plan (IESNP) Medicare Advantage insurance products to residents in Skilled Nursing Facilities, Assisted Living Facilities and Senior Living settings in 34 states.


This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.



  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Primary Responsibilities:

  • Analyze current processes and identify gaps or defects to improve overall effectiveness
  • Solve moderately complex problems and/or conduct moderately complex analyses
  • Work directly with agents/staff to improve overall performance
  • Provide explanations and information to others on difficult issues
  • Define/document compliant guidelines, policies, and procedures to address identified issues and emerging business needs
  • Ensure that customer needs are being met by current processes (e.g., review recorded agent conversations or agent notes, identify/communicate opportunities for improvement)
  • Perform sales process audits, analyze the results, and communicate the results
  • Identify and communicate patterns/trends to applicable stakeholders (e.g., sales directors, leadership, training) to drive appropriate action and meet future business needs
  • Review/monitor results of appeals work and escalate as necessary (e.g., rebuttals)


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • Associate’s Degree (or higher) OR equivalent work experience
  • 3+ years of business analysis/operations experience OR equivalent sales experience with Medicare
  • Proficiency with Office including Microsoft Word, Excel, Visio, PowerPoint, and SharePoint
  • Experience building rapport and collaborating with key partners
  • Ability to travel up to 25%


Preferred Qualifications:

  • 2+ years of experience with reporting on trends and submitting findings & suggestions
  • Experience with auditing or quality review
  • Experience with presenting to high-level stakeholders
  • Experience with Sales tools such as Mira, GPS, LEAN, etc.
  • Experience working with Government Programs (Medicare/Medicaid)


Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service


Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.


California, Colorado, Connecticut, Nevada, Washington or New York City Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York City residents is $67,800 - $133,100.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


#RPO #YELLOW

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