portal resources jobs companies r radiant plumbing and air conditioning seasonal part time customer service representative - remote

seasonal Part Time Customer Service Representative - Remote 🔥

We are Looking for a Customer Service Representative to:

    • Answer incoming calls, confirm scheduled appointments
    • Transfer calls to various departments
    • Respond to and resolve voicemail messages, abandoned and missed calls from customers
    • Respond to customer requests (email, webchat, text) resolving issues and promoting the brand
    • Deliver call scripts with an authentic cadence; be clear, compelling and personable
    • Adhere to the company's plan for resolving customer complaints quickly and favorably
    • Maintain and update customer database with complete and accurate information.
    • Make outbound scheduling and follow up calls to promote customer satisfaction

    • Communicate with dispatch to ensure customers receive 5 Star Service
    • Provide additional support to the team as needed

Our Ideal Candidate will:

    • Make fans of Radiant by being a customer advocate
    • Be professional and establish customer rapport, encouraging repeat business
    • Have entry level customer service experience. Experience working in a call center is preferred.
    • Be proficient with Microsoft Office or Google Suite. Experience with Customer Service Software. Experience with managing multiple software applications during the day.
    • Problem Solve, have the ability to find a solution for or to deal proactively with work-related problems.
    • Active Listen, have the ability to actively attend to, convey, and assist with the issues of others.
    • Excel in a fast-paced, goal-driven environment.
    • Be comfortable working fully remote, part time shifts (Details to follow)
    • Be highly organized with exceptional follow-through abilities.
    • Have excellent communication, both written and verbal. Have the ability to communicate clearly and concisely

What you can expect working with Radiant:

  • Consistent weekly pay
  • Pay Range: $17-$20 / Hr. Based on experience
  • Schedule: Set schedule between the hours of 8:00 AM - 7:00 PM, totaling 20-25 hours. Must be available on weekends. Flexible based on your availability and preference.
  • Part Time, Full Time, and Seasonal positions available
  • Fully remote position
  • Company-provided computer, additional monitor, and headset.
  • Employee discounts on Radiant plumbing + HVAC services {also extends for friends & family}
  • Stability: We've been in business since 1999, and we're only getting better!
  • Team-focused work environment
  • Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Youtube page to see what we mean: https://www.youtube.com/channel/UCzF2rbAhD-3MpLMPg2RaxHQ)
  • Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
  • Ongoing Professional and Personal Development Training Opportunities

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The ability to work remotely increases employee happiness by 20 percent.