seasonal Part Time Customer Service Representative - Remote 🔥

This opening is more than 5 months old and is very likely already filled. Find other jobs

We are Looking for a Customer Service Representative to:

Answer incoming calls, confirm scheduled appointments
Transfer calls to various departments
Respond to and resolve voicemail messages, abandoned and missed calls from customers
Respond to customer requests (email, webchat, text) resolving issues and promoting the brand
Deliver call scripts with an authentic cadence; be clear, compelling and personable
Adhere to the company's plan for resolving customer complaints quickly and favorably
Maintain and update customer database with complete and accurate information.
Make outbound scheduling and follow up calls to promote customer satisfaction
Communicate with dispatch to ensure customers receive 5 Star Service
Provide additional support to the team as needed

Our Ideal Candidate will:

Make fans of Radiant by being a customer advocate
Be professional and establish customer rapport, encouraging repeat business
Have entry level customer service experience. Experience working in a call center is preferred.
Be proficient with Microsoft Office or Google Suite. Experience with Customer Service Software. Experience with managing multiple software applications during the day.
Problem Solve, have the ability to find a solution for or to deal proactively with work-related problems.
Active Listen, have the ability to actively attend to, convey, and assist with the issues of others.
Excel in a fast-paced, goal-driven environment.
Be comfortable working fully remote, part time shifts (Details to follow)
Be highly organized with exceptional follow-through abilities.
Have excellent communication, both written and verbal. Have the ability to communicate clearly and concisely

What you can expect working with Radiant:

Consistent weekly pay
Pay Range: $17-$20 / Hr. Based on experience
Schedule: Set schedule between the hours of 8:00 AM - 7:00 PM, totaling 20-25 hours. Must be available on weekends. Flexible based on your availability and preference.
Part Time, Full Time, and Seasonal positions available
Fully remote position
Company-provided computer, additional monitor, and headset.
Employee discounts on Radiant plumbing + HVAC services {also extends for friends & family}
Stability: We've been in business since 1999, and we're only getting better!
Team-focused work environment
Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Youtube page to see what we mean: https://www.youtube.com/channel/UCzF2rbAhD-3MpLMPg2RaxHQ)
Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.
Ongoing Professional and Personal Development Training Opportunities