Chat Bot-content Writer/ Business Analyst 🔥
Job title: Chatbot Content writer
Location: Washington
Duration: 6+ Months
Site: 100% Remote role
Note:
- if you have great experience in Chatbot definitely a placement role!
- Client needs candidate immediately!
- Candidate can apply who need immediate job offer!
Description:
- The duties of this contract position will include, but are not limited to analysis of chatbot content; prioritizing content improvements based on volume or other criteria; improving structure of chatbot content including drill-down questions; improving alignment of questions to question and answer pairs.
- This contract position reports to the Enterprise Business Alignment Services Administrator and will work with Customer Experience, Digital Communications & Outreach, Research and Analysis, agency business partners and various department staff.
- The Contractor will be expected to provide services remotely for this position. Contractor must be readily available if necessary, for in person meetings.
Required:
· Review and assessment of chatbot content
· Prioritizing chatbot content using volume or other criteria
· Updating language content of chatbot to align to best practices
· Updating language content of chatbot to align to updated web content
· Updating language content for question/answer pairs phrasing
· Identifying and updating language for drill-down questions
· Identifying, recommending, and implementing other improvements
· Weekly written Project Status Reports
· Project documentation monitoring and synchronization
Project Issue / Risk Definition and Resolution.
· The candidate should be able to implement best industry practices on chatbot content, including identifying appropriate customer phrasing and aligning them to answers.
· The candidate should be able to identify and update questions that require drill-downs (additional clarifying questions)
· The candidate should be able to produce required status reports and updates to leadership teams on a timely basis.
· The candidate should be flexible enough to follow the current team processes/procedures in place as defined by Direct client and Vendor teams.
· The candidate should have excellent verbal/written communication/documentation skills.
Job Type: Contract
Pay: $50.00 - $69.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location: Remote