portal resources jobs companies d devcare solutions chat bot-content writer/ business analyst

Chat Bot-content Writer/ Business Analyst 🔥


Job title: Chatbot Content writer

Location: Washington

Duration: 6+ Months

Site: 100% Remote role

Note:

  • if you have great experience in Chatbot definitely a placement role!
  • Client needs candidate immediately!
  • Candidate can apply who need immediate job offer!

Description:

  • The duties of this contract position will include, but are not limited to analysis of chatbot content; prioritizing content improvements based on volume or other criteria; improving structure of chatbot content including drill-down questions; improving alignment of questions to question and answer pairs.
  • This contract position reports to the Enterprise Business Alignment Services Administrator and will work with Customer Experience, Digital Communications & Outreach, Research and Analysis, agency business partners and various department staff.
  • The Contractor will be expected to provide services remotely for this position. Contractor must be readily available if necessary, for in person meetings.

Required:

· Review and assessment of chatbot content

· Prioritizing chatbot content using volume or other criteria

· Updating language content of chatbot to align to best practices

· Updating language content of chatbot to align to updated web content

· Updating language content for question/answer pairs phrasing

· Identifying and updating language for drill-down questions

· Identifying, recommending, and implementing other improvements

· Weekly written Project Status Reports

· Project documentation monitoring and synchronization

Project Issue / Risk Definition and Resolution.

· The candidate should be able to implement best industry practices on chatbot content, including identifying appropriate customer phrasing and aligning them to answers.

· The candidate should be able to identify and update questions that require drill-downs (additional clarifying questions)

· The candidate should be able to produce required status reports and updates to leadership teams on a timely basis.

· The candidate should be flexible enough to follow the current team processes/procedures in place as defined by Direct client and Vendor teams.

· The candidate should have excellent verbal/written communication/documentation skills.

Job Type: Contract

Pay: $50.00 - $69.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Work Location: Remote

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