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customer Service Agent 🔥


Barrett Hill Insurance has been in business serving the Southeast since June 1996. Our focus has been on Auto, Home, and Business Insurance. We have your best interest at heart and compare rates from multiple carriers to give you the best options possible. Furthermore, many carriers will offer a package of coverage for the home, auto, umbrella, rental houses, boats, and motorcycles. As a result, you are able to get lower rates and reduce the risk of having gaps in your insurance coverage. We offer coverage in Alabama, Georgia, Florida, South Carolina, North Carolina, and Tennessee.



We are hiring a customer service agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.



Responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements:

  • Proven customer support experience or experience as a Client Service Agent
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

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