programmer Ii 🔥
This position is 100% remote work and must reside in the state of Texas.
To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.
Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Performs complex (journey-level) computer programming and system support work in support of the TxDMV, Information Technology Services Division. Demonstrate excellent customer service skills and collaborate across teams in support of the resolution of service requests and incidences. Technical position for application system support for all environments. Supports existing application software programs based upon program specifications or verbal instruction with the objective of meeting agency needs in one or more agency divisions/units; may work on these assignments independently or as part of a team. Works under general supervision, with latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Provides tier 1,2 levels of support for application software programs, including problem resolution from software failures or other problems, answering questions, etc., during standard and non-standard working hours with rotating on-call after hours support.
Monitors, supports, and troubleshoots application issues.
Provides customer service and answers user inquiries regarding application operations and the use and interface of systems; may assist in the design, development, and maintenance of various systems and applications.
Interprets business and system use cases and requirements documentation to understand functionality to be developed, translates these requirements into a software coding solution and may provide input for the Functional Requirements Specifications (FRS).
Facilitates root cause analysis of system issues to minimize impact and future occurrences.
Provides support for application software programs, including problem resolution from software failures or other problems, answering questions, etc., during standard and non-standard working hours. Maintains, supports, and monitors program code ensuring ongoing operations and execution of this software.
Participates in all phases of SDLC. Complies with all defined policies and procedures for software development, testing, implementation, and support; identifies and recommends opportunities for improvement.
Maintains knowledge of changing hardware and software technology.
Participates in design and code walk-throughs and reviews.
Attends work regularly in compliance with agreed-upon work schedule.
Ensures security and confidentiality of sensitive and/or protected information.
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Principles, practices, and techniques of computer programming and systems analysis
- Computer languages, including full stack JAVA
- Designing and maintaining application code/systems
- Release, incident, and change management procedures
- Disaster recovery and business continuity principles and practices
- Analyzing issues; facts and available information to develop logical solutions; researching inconsistencies of facts or data; drawing correct inferences from information and making recommendations that support business decisions
- Analyzing and organizing technical data
Skill in:
- Problem solving
- Critical thinking
- Computer programming
- Use of hardware and software
- Modifying or developing software applications
- Handling multiple tasks, prioritizing, and meeting deadlines
- Effective oral and written communication
- Exercising sound judgment and effective decision making
Ability to:
- Process information logically
- Contribute to and collaborate on design, code, test, and debug programs and systems logic
- Receive and respond positively to constructive feedback
- Work cooperatively with others in a professional office environment
- Provide excellent customer service
- Work more than 40 hours as needed and in compliance with the FLSA
Other Attributes:
- Shows integrity and ethical behavior; respects confidentiality, business ethics and organizational standards
- Exercises logic and reasoning to define problems, establish facts, and draw valid conclusions
- Maintains composure when handling problems, stressful situations, continuous change or unexpected developments
ADDITIONAL INFORMATION
Job offer and continuation of employment is contingent upon:
- Proof of education and experience listed on the application.
- Eligibility to work in the United States.
- Satisfactory results from a pre-employment criminal history background check and driver’s record check.
- Compliance with Selective Service registration for males ages 18-25.
Veterans:
If selected for the position the following must be provided for proof of veterans’ preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
Submission of Application:
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application, but may be considered as additional supplemental information. The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.
Qualifications
MINIMUM REQUIREMENTS
Education and Experience
Graduation from an accredited four-year college or university with major in computer science, computer information systems, management information systems, or a related field plus two (2) years of progressively responsible experience in computer programming or systems analysis, support and design. Experience and education may be substituted for one another. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)
