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Sponsorship Guide - Sponsor Program Team 🔥


Sponsorship Guide - Sponsor Program Team

January 2023 | Location: United States – Remote Eligible – Preferred locations include: Boston, D.C. metro area, Tampa Bay region, western New York, Omaha, Twin Cities (Minnesota), San Diego

Role: Full-time, benefits eligible, temporary 6-month assignment with possibility of extension

40 hours/week, weekday/daytime hours, some evenings and weekends required

Reports to Private Sponsorship Lead


Applicants must be legally authorized to work in the United States

 

Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here. 

 

When you Join Alight, you’ll find…

 

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

 

A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it. 

 

An organization that refuses to settle for anything less than delivering human-worthy services.

 

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!


The Role:

Join Alight’s United States Program Team as an Alight Guide. As an Alight Guide, you will provide guidance and support to newly arrived Ukrainian families on their journey through Alight’s Job Sponsorship Pathway through Uniting for Ukraine.

You will ask for and listen to the needs of Ukrainian families, engage in an empathetic and supportive way, and guide them during their stay in the United States. You will also support them as they begin a new job, settle into a new community, and navigate local resources, benefits, and their neighborhood.

Specific responsibilities:

  • Provide administrative support for the Ukrainian families and the larger team by filing paperwork, communicating via phone, in-person and email and providing data management support throughout the entirety of the process
  • Provide ongoing support for the Ukrainian families, guiding them through a new process, providing empathy, care, reliable information and sensitivity
  • Track the families throughout their process – conducting regular check-ins with the families, resettlement agencies and other local resources
  • Collaboratively work with the larger Alight team and the Job Sponsorship Pathway partners to ensure the process is smooth, connected and always improving
  • Gather insights and contribute to team discussions to identify additional ways the program can be the best support for Ukrainian families.  
  • Other duties as needed: Any other activities that may be required in a rapidly and changing environment.

Some travel within the United States may be required for this position (no more than 10%)


The Team

You will coordinate with the Sponsor Program Team consisting of the Private Sponsorship Lead and Alight Guides as the core team. Behind you, you’ll be supported by the Alight U.S. team backing you up and providing back-office support to achieve program goals.

We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us. 

Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time: 


Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great outcomes, all while staying true to ourselves and being guided by Afghans themselves.

Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to serve the customers in a better way, no matter what it takes, while being a team player in a larger resettlement effort.


Be Human Centered – You will work to keep Afghan families at the center of all that we do, and keep yourself and the team accountable to the human-centeredness of our activities.

Do the Doable – The mountain can feel big, but you know success can come in small ways, and will lead the team to have a “doing the doable” spirit.  

Qualifications

These are “must-haves” when you join Alight: 


Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.  


Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve. 


Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine. 

We’re also looking for the following competencies: 

  • You recognize that all of Alight’s work starts with displaced people, and it’s going to be your job to make sure we satisfy our customers by training and orientating private sponsor groups to support them.  
  • Fluent in English and Ukrainian, and comfortable communicating in-person, over the phone and via email.
  • You have 1-2 years of customer service or administrative experience and have the highest standard for customer service, knowing how to offer this in a generous and joyful way.
  • Ability to make a human connection and engage with a variety of people in an ever-changing environment. 
  • You understand how to track information and are highly organized.
  • You work well with a lot of freedom and do your best work in a culture that does the doable with whatever resources we have.
  • You are culturally agile and are invigorated by co-creating with multiple partners.
  • You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work beside. 
  • You deliver your work generously and take ownership of everything that lands in your lap.

These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please reach out.

Benefits


Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day. 

Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.


Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals. 


Health, Dental and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.


Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.

Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.

Alight

We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org [1]

 

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status.  Alight complies with all applicable laws govern


  1. http://www.wearealight.org

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