Sr Account Manager 🔥
- Manage and grow a roster of key agency accounts.
- Work closely with the Trading team to rapidly onboard new customers.
- Become an expert on the use and best practices on The Trade Desk platform, and offer insights to clients on how to improve campaigns.
- Provide continual training to clients as new features are added to The Trade Desk.
- Work with Product Management to help define features and drive enhancements to The Trade Desk platform.
- Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides.
- Have a real customer / client focus and be dedicated to meeting their expectations and requirements.
- Clearly identify, communicate, and offer solutions for problems, spend blockers, and future threats or opportunities. Escalating challenges appropriately.
- Be confident in speaking to agency leadership and also to planning teams; regularly participate in upselling (i.e. channel capabilities, shifting budget from direct to programmatic, savings analyses, agency threats and opportunities).
- Work with Sales team to upsell clients through utilizing your knowledge of the clients’ business and our platform to make good client recommendations.
- Participate in the advocation for, testing, reviewing, and providing detailed feedback for products that help add value for our clients.
- Be able to present a compelling story to our clients. Adapting to what the client needs to see, balancing the right amount of information; right level of abstract and adapting to different levels in the client org.
- Bachelor’s Degree with at least 7-9 years of online advertising experience and at least 5 years of client-facing experience.
- Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus.
- Experience managing CPA, CPC, and CPM marketing campaigns.
- Solid experience in Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets.
- Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment.
- Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies.
- Effective time management skills – ability to prioritize and meet deadlines.