Associate Technical Writer - Knowledge Database 🔥
- Support IT services by researching and crafting documents for Knowledge.
- Facilitate the improvement and documentation of company operational processes, policies, and procedures
- Manage updates and revisions to technical documentation within the ServiceNow Database
- Review published materials and recommend revisions or changes in scope, format, content, and distribution methods
- Encourage knowledge-sharing by collaborating with departments and project teams
- Complete the knowledge process defined by the Knowledge Management Team
- Responsible for supervising work queues and prioritizing work as appropriate
- Manage sophisticated documentation projects
- Analyze documents to maintain consistency of style of content
- Assure accurate maintenance of publications, materials, records, and other related documentation
- Bachelor’s degree; preferably in English, Communications, Journalism, Software Engineering, Computer Science, or Technical Writing, or equivalent in professional experience
- Proven working experience in technical writing, product documentation, or online publishing.
- Ability to deliver high quality documentation, paying close attention to detail
- Excellent written and verbal communication skills
- Experienced with using content management systems
- Capacity to quickly grasp complex technical concepts and make them easily understandable in text and images
- Ability to set goals, prioritize multiple objectives with various deadlines, and independently manage documentation projects
- Strong organizational skills and the ability to balance multiple activities with changing priorities simultaneously
- Solid grasp of document formatting and presentation techniques
- Strong interview and listening skills, with the capability to extract key messages from non-communicators
- Knowledge of information gathering, content planning, and document organization methods and principles
- Ability to positively influence others to ensure that projects are delivered on time and with a high degree of quality
- Strong computer skills, including the Microsoft Office 365 suite; proficiency in SharePoint Online is helpful
- Ability to effectively work both independently and multi-functionally in a team environment
- Ability to communicate effectively to both technical and non-technical audiences in written and non-written formats
- Ability to work with all levels of associates with minimal direction in a very multifaceted environment
- Ability to quickly learn new systems and tools