Devops Tech Support Engineer ๐ฅ
- Software development experience with any language
- Experience with Linux (being able to investigate OS and application performance issues)
- Basics of Linux shell scripting (shell, bash)
- Experience with docker containers or kubernetes.
- Understanding main network protocols and principles (IP, TCP vs UDP, HTTP)
- Desire to grow as Infrastructure/Cloud/DevOps engineer (strong motivation is the key factor for being successful in this position)
- Bachelorโs Degree in Computer Science and/or relevant experience
- Able to work at night including weekends
- Critical thinker and problem-solving skills
- Interpersonal and communication skills
- Business-level English (written and spoken)
- Ability to manage multiple high-priority tasks simultaneously
- Demonstrable problem-solving and analytical skills
- Interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with the software, operations, and leadership teams
- CI/CD tools and practices
- Running and managing (micro) services in a cloud e.g. AWS
- Version control systems
- Proficient in database management (RDMS, NoSQL)
- Troubleshoot and solve challenging operational issues in a complex environment.
- Supporting server instances across several Clouds.
- Work directly with developers, customers, and partners to provide unique solutions to our customer's individual needs for their application deployment.
- Build and maintain ansible playbooks, terraform files, and scripts to automate and deploy resources and configuration changes
- Drive customer communication during critical events
- Create tutorials, how-to videos, and other technical articles for the team or customers
- Work on critical, highly complex customer incidents.
- Answer in support chat
- Monitor logs and metrics from (micro)services and servers.
- The candidate will work on a scheduled shift, (8 pm โ 8 am MSK or 8 am - 8 pm MSK)
- 12 hours work and 36-hours rest