Internal Operations Support Manager 🔥
We continue to disrupt the traditional promotional products industry--owning the end-to-end workflow of product & design ideation, custom screen printing, retail-quality knitting, e-commerce solutions, warehousing + fulfillment, and more--all to serve our clients better.
Want to join the movement?
THE PERFECT CANDIDATE
We are looking for a skilled coach and natural leader with management experience under their belt to manage a division of our fully remote Internal Operations team. Our perfect candidate loves identifying each team member’s strengths and putting them in a position to succeed. Also, they thrive off a high volume, ever-changing and fast-paced environment. This manager needs to embody a get-it-done approach to improve processes, has a customer-centric mindset, and passion for developing team members to the next level.
THE JOB
Please note: This is a fully remote position, however candidates must be located in WA, OH, or UT.
The primary focus of this role is to efficiently and independently manage a team who is the internal operations support for projects in production. These positions include Order Processing, Garment Ordering, and Production Scheduling & Support. This team is an integral part of our sales process and are the backbone of the Account Management Team in making sure client projects are accurate and stay on track.
Responsibilities
- Coach, mentor, provide feedback, and disciplinary action to improve the skill set and productivity of all team members
- Ensure all daily queues with purchase orders, ordering, sending and confirming jobs and any additional tasks are completed on time and with accuracy
- Monitor all team inboxes to ensure timely and accurate email response rates
- Operate with a customer centric approach and foster an environment where team members support all sales efforts
- Track and follow up on team member performance and task statics for continuous improvement focused on improving efficiencies, reducing errors and mastering processes
- Be the go-to for team members and other department managers on Operation’s Team processes by answering questions, conducting meetings and creating resource guides
- Be a champion of Kotis’ culture and core values, creating a feeling of team unity among remote employees
- Responsible for new hire training, current team member ongoing and cross training to uphold all standard operating procedures
- Create and update all team training PowerPoints and process guides
- 1:1 meetings and performance reviews with team members on an ongoing basis
- Plan team events and employee recognition including weekly "water cooler meetings"
- Focus on consistently streamlining the workflow of tasks to improve the overall productivity and skillset of the team while clearly communicating changes to team members
- Manage team out of office coverage planning and act as a back-up when needed
- Assign and communicate projects to team members
- 3+ years management or lead experience required
- Remote work experience preferred
- Thrives in a high volume, fast-paced, constantly changing environment
- Capable of remaining calm and composed under pressure
- Strong communication and organizational skills
- Proven ability to adhere to and improve processes and work at a quick and accurate tempo
- Has a “fighting for better” mentality to constantly improve and never settle
- Must work M-F 8:30a – 5p PST schedule