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Application Operations Engineer - Spain, Remote 🔥


Mitek (NASDAQ: MITK) is a global leader in digital identity and digital fraud prevention. Our global platform and advanced identity verification technologies bridge the gap between the physical and digital world, providing our customers with new levels of control over their consumers’ experiences and making digital access faster and more secure than ever. Our solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning. Learn more at www.miteksystems.com.Take the next step in your career in Cloud engineering!We're looking for a brave Cloud/DevOps engineer to join our Cloud Operations team in Spain. The Application Operations team is responsible for ensuring Mitek's customer-facing SaaS products meet our high standards for reliability and availability. You will be responsible for responding to incidents raised from system monitoring, customer escalations, and requests from Mitek internal users. As a part of this team, you will have opportunities to build infrastructure automation projects, improve cloud skills, join a highly collaborative team, and become familiar with Cloud and large-scale monitoring systems. What will you do? Monitor and respond to incidents relating to all Mitek SaaS Products and critical services.Escalate incidents, issues, and take ownership of the escalation process, to other internal teams.Implement, modify, and tune application monitoring and cloud infrastructure in partnership with Cloud Engineering or Software Engineering.Perform production deployments and system upgrades.Build Monitor systems and applications to proactively identify problems and perform periodical health checks.Communicate problem and incident management updates to impacted business users including action taken to resolve.Provide support for root cause analysis and preventative analysis after incidents.Ownership of Incident Management lifecycle during and after incidents including war-room management. What do you need to be a good fit for this role? Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field preferred.Knowledge, skills and abilities typically gained through 2-5years of IT/Development experience including in a Network Operations Center.Understanding of Software Change Management, Production Incident Management, Problem Management, System & Application Monitoring, and Logging.Deep knowledge of monitoring Windows and Linux production workloads in a cloud environment.Proven experience with system and application health monitoring/alerting such as Grafana, Zabbix, ElasticSearch, Nagios, and Kibana.Strong experience in scripting languages such as Bash, Python, or Powershell.Solid written documentation skills regarding system issues, troubleshooting steps, resolution, and communication with stakeholders.Proven experience and success working in a highly collaborative environment.Strong bias for action and ownership of customer problems.Willing to work flexible hours Saturday to Wednesday or Wednesday to Sunday including night and/or swing shifts and to be part of an on-call rotation.Good written and verbal English communication skills. What would be nice to have? Knowledge of basic network and routing concepts.Cloud vendor certifications are preferred but not required.Strong knowledge of working with REST API’s and troubleshooting.Proven experience with Kanban or other agile processes.Strong knowledge of containers and serverless technologies. Working knowledge of network and routing concepts. What do we offer you? Flexible hours and the possibility to work fully remote (in Spain) or from our Barcelona office.Opportunity to work with cutting-edge technologies and challenging tasks in a highly qualified international team.An innovative, fast-paced environment with a great culture.A diverse, inclusive, Agile-native ecosystem where everybody counts.Access to continuous learning and development opportunities within our company. A highly competitive salary plus perks and benefits.Mitek is headquartered in San Diego, California, and employs more than 600 people worldwide with operations in the United States, Mexico, United Kingdom, France, Spain, and the Netherlands. Our subsidiaries include ID R&D and HooYu.Virtual 1st is the way we work and is both a philosophy and a mindset for us. It assumes that we are all virtual and prompts us all to think with intention about our work environments and interactions with each other to assure equity of experience and input. For Mitek, it means engineering our policies, processes, systems, and behaviors to maximize our ability to be successful whether we are working from our homes or in an office. The future of work for Mitek is about flexibility and preference wherever and whenever we are working.To learn more about Mitek, follow us on LinkedIn, Twitter and YouTube, and read Mitek’s latest blog posts here.#LI-Remote#LI-OC1

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