portal resources jobs companies w wondercide social media community specialist

Social Media Community Specialist 🔥


Social Media Community Specialist

Job Description


At Wondercide, we’re driven by a Fierce Love® for families. We wake up every day inspired by our mission to protect families of every kind, everywhere from pests with safe, effective solutions. We work with nature to deliver products that promote well-being. We do this so people can live long, happy, and healthy lives together. We believe in doing whatever it takes to protect those we love…and that when you know better, you do better.


Our promise to our customers: They’ll never have to go it alone. We’re in this together and we’ll be there to support each step of the way. That’s where you come in!


We’re looking for a talented Social Media Community Specialist to support our customers and create engaging, productive conversations. Wondercide is a small, but fast-growing business with plenty of opportunities for impact and personal growth. We’re looking for someone who can help take the team to the next level. This role is right for you if:


  • Social listening is your jam.
  • It excites you to focus on the community-building and moderation aspects of social media.
  • You will be fulfilled by creating strong, positive discussion in our social channels.
  • You spend hours on Reddit, Community, and other forums – and have been wondering why brands aren’t doing more to be part of the conversation.
  • You get why Google Business and job board listings are SO important.
  • You understand building community is more than just answering questions.
  • You can’t wait to wake up in the mornings to talk with our customers and support them.
  • Helping others gives you purpose.
  • You know how important customer trust is and how valuable keeping customers is to the business.
  • You think going live to build stronger connections will be fun.
  • You love pets AND people.
  • You’re passionate about purpose-driven brands and want to change the world for the better.
  • You want to work with a team that shares and cares like a family.

This role isn’t right for you if you:


  • Will be bored focusing on moderating discussions, building conversations, and providing customer support.
  • Tire easily when faced with a steady, ongoing stream of questions, issues, and requests for support.

Role and purpose within the organization:

As a Social Media Community Specialist, you will be responsible for social listening, moderating, and building a strong community in all owned channels, including Wondercide.com, Amazon, Facebook, Instagram, Tik Tok, Twitter, Pinterest, YouTube, Google, LinkedIn. A big part of your job will be identifying brand, industry, and social trends as it relates specifically to building strong relationships with our customers (potential and current). You will:


  • Immerse yourself in the Wondercide brand and become a brand-voice expert.
  • Lead as a brand steward and advocate. Care for the company’s reputation and customers’ affinity for Wondercide.
  • Own customer support in social channels by acknowledging, answering questions, and helping them find success with Wondercide.
  • Support customers in cross-platform tasks such as placing orders or finding tracking information.
  • Collect and share examples of customer happiness with the greater Wondercide team.
  • Collect and share examples of top customer insights, questions, and requests.
  • Swiftly identify and escalate topics that require attention by managers or other departments.
  • Work closely with and support the Social Media Manager to facilitate social campaigns and giveaways, identify content opportunities, and achieve brand goals.
  • Engage with (comment, like) and amplify (share) content from brand advocates and promoters.
  • Support the customer service (Customer Love) team as needed throughout customer touchpoints, including phone, chat, and email.
  • Identify brand-growth opportunities by keeping up with social media community trends, gathering inspiration from a variety of sources, and pulling metrics.

Requirements:


  • Bachelor's Degree in Marketing, Communications, Business, or in a field you can convince us has given you transferable skills.
  • Proven success in community management for a brand (2+ years). You know when to respond, hide, DM, and block – and in the right order.
  • Experience in customer support in the online space.
  • Must have a passion for our mission.
  • Must be ready to multitask, help out across the entire company, and take on new challenges. We all chip in everywhere we are needed, and this position is no different.
  • Must be willing to provide support during live social events as a moderator.
  • Must be willing to attend some in-person events as a brand ambassador and product specialist.
  • Some night/weekend work is a-OK with you. You know that social media (and our customers) never seem to sleep.

Knowledge, skills, and abilities:


  • Self-motivated and resourceful. You see a need and find a solution
  • Ability to remain calm, cool, and collected
  • Ability to diffuse tense situations and turn around customer sentiment
  • Optimistic, caring nature and a well-developed ability to empathize
  • Excellent writing and communication skills
  • Ability to identify and tell stories that resonate with the appropriate audiences
  • Highly organized and able to prioritize
  • Detail-oriented
  • Strong project management skills
  • Solid understanding of marketing functions and social media platforms (technologies)
  • Familiarity with social listening and community management tools

Bonus if you:


  • Have CPG experience
  • Are knowledgeable about natural products and the pet industry
  • Are a pro with social platforms, including Instagram, Facebook, Pinterest, Tik Tok, Twitter, and LinkedIn
  • Are proficient with G Suite
  • Are experienced with customer-support platforms like Zendesk and Amazon Seller Central
  • Are experienced in order support in Shopify and ShipStation

What’s in it for you?


  • We mentioned changing the world, right? Need more? You got it!
  • Work with a dream team that will support you and help you succeed.
  • 401K plan with company match.
  • Good pay and benefits including low healthcare premiums, 100% of vision and dental covered, paid volunteer time off, maternity and paternity leave.
  • Company-wide Thankful Thursdays and Fun Fridays. Fun swag and free Wondercide.
  • Three weeks of vacation days per year, prorated when you start.
  • Paid holiday and sick leave.
  • Quarterly bonus based on meeting company goals.

If you’re interested in joining the Wondercide Pack, apply today!


This position is based in Austin, TX at the Wondercide headquarters. Remote work may be considered.


Wondercide is committed to Diversity and Inclusion. We are an Equal Opportunity/Affirmative Action Employer. We encourage all interested and qualified candidates to apply to this position.

Let us send you new openings similar to Social Media Community Specialist straight to your Inbox. Weekly or Daily. 7-day free trial 💌

The ability to work remotely increases employee happiness by 20 percent.