customer Service Agent 🔥

Evening and Night Availability is Needed Due to Increase of Staffed Hours

Open Schedules:

Monday-Friday 4:00 AM- 12:00 PM Pacific- 2 Current Openings

Monday-Friday 12:00 PM- 8:00 PM Pacific- 4 Current Openings

We are looking for a highly motivated and enthusiastic part-time virtual team member! This position will include customer service functions such as online live chat, answering emails and phone calls, and responding to customers on social media. This position offers many opportunities for growth in other areas of the company.

We are an educational website for children from the elementary to the high school level. We offer a unique learning community for the families using our website and pride ourselves in offering customer service on a personal level.

Needed Skills

Tech-savvy. You learn computer applications rapidly and can point to a variety that you're comfortable using and picked up quickly.
Independent and self-motivated. Being remote, you will need to hold yourself accountable for tasks and ongoing responsibilities with little supervision.
Learns quickly. You’ll demonstrate the ability to quickly absorb and make use of new information.
Problem-solving and critical thinking. You have independently solved difficult technical problems and provided solutions or workarounds.
Excellent interpersonal and communication skills, especially written. You must have exemplary written and spoken English language skills, and you are a fast typist.
Reliable high-speed internet. You will acquire a high-speed internet connection that will support you using multiple tabs and programs at one time, including video.
Proactive. You have a habit of seeking out ways to make our support systems and products better, and you champion getting ideas implemented.
Trust & integrity. You do what is right, don’t cut unethical corners, and are open about your work.
Empathy and patience. You’ll respond to customers with compassion and understanding of their requests.
Resilient and adaptable. You can take critical feedback and handle difficult customer situations well. You are able to adapt and turn a negative situation into a positive one.
Communication. You can communicate and work well with the internal organization (team) and external (customers).
Skilled Typist. 45+ wpm typing speed required.'

Communication method(s) used: Email, Text, Phone

Hours per week: 40

This Job Is:

A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

Paid time off
Work from home

Experience level:

1 year

Shift:

Day shift
Evening shift

Weekly day range:

Monday to Friday
Weekend availability

Work setting:

Remote

Application Question(s):

Are you willing to complete a background check?
Are you available to work any shift between the hours of 6 am- 8 pm PST?
Please list any other ongoing time commitments you may have, such as schooling or additional part-time employment.

Experience: