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Rtsm Customer Success Consultant 🔥


Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster. We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities. Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you. The Role Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Consultant to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Consultant will provide adequate customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt position. Days and hours are generally Monday through Friday, 9:00 AM to 5:00 PM. However, hours are dependent on customer needs and deliverables. What You’ll Do

  • Support the Project Manager with activities through Start-up.
  • Be the primary point of contact through Maintenance and Closeout of a project.
  • Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects.
  • Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects.
  • Respond to inquiries about projects.
  • Lead various project status and review meetings.

Requirements

  • 2+ year degree or equivalent experience
  • One+ years of experience in a customer support role
  • 1+ years of experience in a regulated industry
  • 1+ years of RTSM/IRT experience
  • Microsoft Office experience (Excel, Word, PowerPoint)

Nice to Have

  • Zendesk
  • Google Docs

#LI-Remote
#BI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

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