Customer Service Representative - Remote - Edison, Nj - Starting 1/4/2023 ๐ฅ
- Receive and document customer concerns while ensuring all relevant information is correct
- Follow and ensure all company procedures
- Maintain an acceptable attendance and tardiness record
- Ensure accurate trip data input
- Demonstrate personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- High School Graduate or General Education Degree (GED)
- 0-2 years of related experience
- 6+ months contact center experience OR customer service experience with heavy phone volume and data entry
- Can write and understand English fluently
- Can type 35wpm or more
- Answer a high volume of calls up to 100+ calls per day
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post -Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
- Receive and document customer concerns while ensuring all relevant information is correct
- Follow and ensure all company procedures
- Maintain an acceptable attendance and tardiness record
- Ensure accurate trip data input
- Demonstrate personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- High School Graduate or General Education Degree (GED)
- 0-2 years of related experience
- 6+ months contact center experience OR customer service experience with heavy phone volume and data entry
- Can write and understand English fluently
- Can type 35wpm or more
- Answer a high volume of calls up to 100+ calls per day
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post -Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)