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Remote Bilingual Customer Service Representative 🔥


Equivalent Experience

Currently Seeking Bilingual Customer Service Representatives

Can Reside Anywhere in Puerto Rico if not in commuting distance of San Juan, PR!

For immediate consideration, please email twynder@astoncarter.com a brief introduction and attach your resume

Description:

The Customer Service Representative performs provider outreach to facilitate collection of patient medical records used to document member health outcomes to reduce the healthcare costs. Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory/contractual requirements including outreach to providers.

Primary Responsibilities:

Distribute requests for records

Schedule chart submissions with provider offices

Support all record collection projects and ensure internal and regulatory standards and requirements are met

Conduct follow-up calls for medical chart requests from provider offices to ensure quality performance goals are met

Ensure fulfillment of projects initiatives, including completion of ad hoc operations projects as needed

Experience working in call center environment

Work independently with less structure, with ability to manage and resolve more complex issues

Serves as a resource to others and as part of a team

Assess and interprets customer needs and requirements

Able to generate various reports when needed

Prioritizes and organizes work to meet agreed upon deadlines and production metrics standards

Additional Skills & Qualifications:

High school diploma or higher degree

Bilingual in both English and Spanish (English proficiency assessment will be required after application)

1+ years Customer Service/Call Center experience

Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Shift:

M-F 9am-6pm

Experience Level:

Intermediate Level

Currently Seeking Bilingual Customer Service Representatives

Can Reside Anywhere in Puerto Rico if not in commuting distance of San Juan, PR!

For immediate consideration, please email twynder@astoncarter.com a brief introduction and attach your resume

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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