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Social Media Digital Reputation Manager 🔥


InSite Property Group is seeking a dynamic Digital Reputation Manager to join our marketing team under the SecureSpace division, a leading provider of self-storage solutions focused on maximizing customer experience through an expansive network of secure and accessible facilities.

Objective:

As a Digital Reputation Manager, you will manage our social media presence and oversee our marketing efforts to build greater brand awareness and help us create more positive customer engagement. With excellent communication skills and a proven track record in digital marketing, you have what it takes to succeed in this exciting role. Are you up for the challenge? Join us today and help take InSite Property Group to the next level!

Responsibilities:

  • Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.
  • Develop organizational elements to implement a proactive process for capturing happy, loyal customer online reviews.
  • Monitor trends in social media tools, applications, channels, design, and strategy
  • Implement ongoing education to key stakeholders to remain highly effective at soliciting reviews.
  • Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to the appropriate management team.
  • Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising social media, content marketing, SEO, and social advertising campaigns.
  • Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on the effectiveness of campaigns to maximize results.
  • Spot opportunities to generate positive social media coverage and managing social media at events and initiatives.
  • Provide Social Media listening & Online Reputation Management for prospects and new and existing customers, and generate and present actionable insights to maintain a positive sentiment for the brand.
  • Work with our paid media and SEO managers in developing the best process for our customer's digital experience.
  • Develop facility-targeted review & social media strategies to increase social views, the total number of reviews, and the overall average review rating for needed locations.
  • Understand how to develop a larger local & national audience using major Social Media channels and positive brand awareness.
  • Report monthly on the review/reputation performance of target facilities compared to their local competitors.

Other Functions:

  • Must be able to work extended hours and weekends as needed
  • Other duties as assigned

Skills and Experience

  • 5+ years of experience in Social Media Management and/or digital marketing management in a fast-paced environment
  • Experience working with the Reputation.com management tool is a plus.
  • Possesses great ability to identify potential negative or crisis situations and apply your experience and conflict resolution principles to mitigate issues
  • Experience either within social media agencies or within digital/social media departments in creative and strategic brands
  • Experience in social media listening, insights tools, analytics, and reporting
  • An understanding of the social web, including blogs, forums, social networks, microblogs, photo/video sharing, ratings, and reviews
  • Experience leveraging social media with customer support and working with customer support teams
  • Excellent writing and language skills
  • Demonstrate good technical understanding and the ability to pick up new tools quickly
  • Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy, and conflict resolution principles to mitigate issues

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times.

InSite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

InSite Property Group complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources, InSite Property Group.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: Remote

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