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Professional Development Customer Support & Tech. Coord. W/cvent & Crm 🔥


Join our dynamic Professional Development team and be part of the International Schools Services (ISS) world-class organization. The Customer Support and Technology Coordinator position is a great growth opportunity for a self-starter and problem solver. The Customer Support and Technology Coordinator is responsible for assisting with ongoing production of remote events, technical management, and customer service support. Ensure the delivery of a consistent, high quality, and accessible event experience for all guests. Assist with managing high volume virtual events with people from all around the globe.

ISS Professional Development is looking for a highly motivated, customer-focused, tech savvy Customer Support & Technology Coordinator. Creating world-class international schools requires continuous professional learning on behalf of school leaders, teachers, and support staff. ISS brings inclusive, innovative, and applicable professional development opportunities to educators and school support staff across the globe. Thousands of educators and leaders have participated in the ISS EDUlearn professional development offerings, and we continue to introduce new courses to meet today’s most relevant topics.

 ISS offers a comprehensive benefit package including generous paid time off, a 15% company contribution to a 403(b) and comprehensive health insurance.  Salary range is $35K to $40K annually.

Location/Hours

Full-time; Mon-Fri 37.5-hour work week

This full-time position can be located in Princeton NJ location (hybrid) OR be remote. If remote, you must have reliable internet access. Work hours will be agreed upon with the supervisor. Ability to work core hours and flex to align with some early mornings/late evenings and/or weekends for events.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. We are experiencing a catalytic moment in history and ISS has committed to addressing the systemic prejudices and biases in ourselves, in schools, and in organizations around the world.

For over 60 years, ISS’ mission has been uniquely focused on helping international schools and educators develop students into thoughtful, imaginative global leaders. We are passionate about todays and tomorrow’s international education community, and we delight in connecting educators and schools worldwide. It’s all about making a world of difference. As a leading nonprofit organization in international education, ISS promotes innovative best practices for global education.

Duties and Responsibilities

Virtual Events Coordination  

  • Develop, oversee, and maintain attendee registration sites using Cvent.      
  • Facilitate meeting entry, breakout rooms and other coordination among facilitators, speakers, and participants.       
  • Provide technical assistance and problem-solving during live event.      
  • Manage virtual event assets such as: video recording, chats and other artifacts to be provided to participants’ post-event.       
  • Hands-on, daily support of all sessions and speaker logistics including session details, speaker assignments, profiles, session scheduling, presentations, session tagging, and more.

Customer Service Support       

  • Provide direct support to facilitate registration for individuals and groups.      
  • Respond to all client inquiries professionally, with an ISS brand tone, within the agreed timeframes to ensure client satisfaction. 
  • Navigate multiple platforms to ensure proper integration of information and resolution of customer situation, including running reports, uploading registrant lists, etc.        
  • Diligent handling of confidential invitee data, ensuring information is consistent and accurate.

Education and Experience:        

  • Associates degree in communication, IT, graphic design, or relevant field.      
  • Minimum 2+ years professional experience.       
  • Background in education is a plus.

Technical Skills:       

  • Proficiency with Zoom platform and features.       
  • Strong technical skills and the ability to navigate several platforms simultaneously (i.e., Zoom, Canvas, HubSpot, Cvent, Salesforce, and others).        
  • Liaison between customers, technical team, and internal staff, with the ability to troubleshoot across teams.       
  • High level of comfort adapting to changes in technology and communicating on online platforms such as Microsoft Teams and Google Apps for Education.

Desired Skills and Attributes:

  • Ensure pleasant communication with good grammar and ISS brand voice in all customer interactions.
  • Well-honed ability to problem-solve and apply solutions in high-pressure, time-sensitive situations.
  • Assist with responding to customer and internal inquiries in HubSpot.
  • Excellent oral and written skills.
  • Technologically Adept - Agile, quick learner of new platforms and systems.
  • Exhibit strong work ethic, patience, and a winning attitude.
  • Strong sense of accountability; resourcefulness in identifying a problem or process improvement and following through to implement.

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