Technical Writer – Federal Programs 🔥
Responsibilities:
- Work with internal teams to obtain an in-depth understanding of our product and documentation requirements
- Work closely with Program Managers to ensure deliverables are aligned with contractual requirements
- Produce high-quality documentation in accordance with the in-house style guide and provided templates
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Build templates and processes to assist with future documentation and deliverable requirements
- Determine the needs of end users of technical documentation, to include contract deliverables and formatting requirements
- Conduct interviews with SMEs to capture operational procedures, troubleshooting recommendations, and complex end-to-end solution descriptions
- Work hands-on with software applications, confirming procedures and taking screenshots as needed
- Revise existing documentation as required and requested
- Edit images using Adobe Photoshop, Illustrator or similar tools as needed
Qualifications
- 3+ years of technical writing experience
- Experience working in a Defense Contractor/DoD, wireless telecommunications or networking environment
- Experience in creating high-quality documentation with attention to formatting, voice, audience, and detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Sound judgment, strong sense of ethics, ability to work under tight deadlines
- Excellent organizational skills and business acumen, as well as the ability to hold high-level conversations with managers and technical staff
- US citizenship required due to contractual limitations
- Native-level proficiency in English, both verbal and written
Preferred Qualifications
- Experience as a Data Manager, Technical Publications Writer, or similar role focused on DoD systems and programs
- Experience with DoDAF (DoD Architecture Framework)
- University degree in technical writing, English, journalism, communications, or computer science
- Strong working knowledge of all Microsoft Office applications, including PowerPoint, Word, and Excel
- Strong working knowledge of all Adobe Creative Cloud applications, including Photoshop, Acrobat Pro, and Illustrator
- Experience working in the software application and virtual platform sectors
- Experience with Atlassian Confluence wiki pages
- Experience using Microsoft SharePoint as a document management system
- Experience using Microsoft Visio to create diagrams and flowcharts
JMA offers a total rewards package designed to support your life, both in and outside of work. When you join our team, you have immediate access to numerous benefits and perks that fit your specific needs. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered! We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you. Investing in our employees is our #1 priority. Are you in?
At JMA Wireless, we don’t just accept differences — we celebrate, support, and thrive on them for the benefit of our employees, our products, and our community. JMA Wireless is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.