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Customer Service Representative


summary

    $17.26 - $17.27 per hour

    temp to perm

    high school
    category office and administrative support occupations reference AB_4123403

ALL CANDIDATES MUST BE FULLY VACCINATED FOR COVID-19. Our client, a large Healthcare Company, is looking for a new class of Customer Service Representatives. This is a remote role, but training is ONSITE in Irving, TX. All Candidates must be located in the Irving, TX area. Again, training will be 5 weeks ONSITE and then will transition to remote, WFH. ALL CANDIDATES MUST BE FULLY VACCINATED FOR COVID-19.

salary: $17.26 - $17.27 per hour
shift: First
work hours: 7 AM - 7 PM
education: High` School

Responsibilities

1. Answer inbound phone calls while displaying a willingness to assist, displaying compassion and empathy. Make outbound calls as necessary.

2. Schedule, coordinate and assist with patient appointments. Relay necessary messages to staff through direct call or by appropriate communication process.

3. Coordinate care for all services ordered by healthcare provider in order to meet the treatment needs of the member.

4. Verify necessary information and recording the patient’s chart.

5. Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly.

6. Accurately answer questions or guide in right direction regarding patient appointments, prescriptions, testing, etc.

7. Create, maintain, and update patient records and associated schedules.




The essential functions of this role include:
  • working up to 5 hrs of overtime per week

Skills
  • Active Listening
  • Telephone Etiquette
  • Basic Software Skills
  • Basic Computer Skills
  • Call Center Support
  • Customer Service
  • Customer Relations
  • Customer Relationship Management
  • CRM

Qualifications
  • Years of experience: 2 years
  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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