Customer Service Representative 🔥
This Customer Specialist position plays a key role in customer communication and is responsible for performing a variety of duties including order processing, inventory allocations and problem solving resolution.
Duties and Responsibilities
- Provide timely and accurate order entry, receiving orders by phone, email or online systems
- Leads resolution of customer issues; partners with sales team and installation team to promptly identify effective resolution to customer issues and concerns
- Provides effective communication within the branch office between Branch Manager, warehouse, installation, and sales teams
- Reconciles completed work orders for billing department in preparation for invoicing
- Other clerical or administrative duties as needed
Job Qualifications
- 1+ Year of customer service or related experience
- Proficient data entry, comfortable with computers, and ability to learn new systems
- Accuracy, attention to detail, and effective multitasking skills
- Team player with the ability to work with internal and external customers professionally and courteously to resolve time sensitive issues.
About C&W Services
A leader in facilities services with over 70 years of experience. C&W Services is one of the largest facility services companies in the USA & Canada with a 65-year history of helping clients drive down operating expenses, increase facility efficiency and up-time, enable strategic business decisions and create positive experiences for the people who work, shop, learn, live and play in the facilities we maintain. We’re building the best team in the industry – our people are the heart and vitality of C&W Services. In joining C&W Services, you’re joining a firm with a rich history, blue-chip client list, and the backing of sister company Cushman & Wakefield, one of the world’s largest property advisory firms and the reason for our success is simple: talented people.
Our success is due to a supportive and friendly culture that fosters collaboration.
Job Type: Full-time
Salary: $9.17 - $21.99 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: Remote