Client Service Analyst 🔥
- Analyze electronic files – client imports, carrier exports, carrier discrepancy reports, payroll exports and deduction files.
- Post and analyze imported and exported files.
- Follow processing procedures and schedule to complete daily tasks.
- Complete all processes (including Audits & Discrepancy Reports) timely and resolve them in project tracking tool.
- Respond to and complete call center escalations timely (urgent updates).
- Complete review of premium reconciliation for all applicable clients.
- Trouble shoots any errors on the files as well as enrolling and/or terminating participant’s eligibility at each carrier.
- Ability to interface professionally with clients and carriers phone and email.
- Reviews Audit results and correct any accounts that are identified by the audits.
- Identify issues and communicate/escalate to the appropriate party.