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Customer Service Representative - Work From Home!


Customer Service Representative | Remote

Job Details:

Full-time or part-time "work from home" position in the Puget Sound area following initial, and possible periodic, onsite training in Bothell, Washington.

HealthForce Partners is seeking a Customer Service Representative to join our team!

At HealthForce, we help employers build and maintain a healthy workforce. We deliver health information, expert advice and professional services where and when employers need them to reduce costs and improve productivity. As a Customer Service Representative at Healthforce Partners, you’ll work collaboratively with our Concierge Support Team to assist workers completing pre-placement and/or government agency driven workplace regulations. You will work primarily inside our proprietary cloud-based information management system.

You will be responsible for:

  • upholding service level promises,
  • conducting medical interviews,
  • scheduling examinations,
  • coordinating receipt of medical documentation,
  • supporting in preparation for provider review, and
  • reporting feedback for improvement

To learn more about HealthForce Partners, visit www.HealthForcePartners.com.

Your education, experience and skills:

  • Bachelor’s degree strongly preferred
  • 1+ year call center experience, managing large amounts of inbound calls strongly preferred
  • Medical office experience, excellent medical terminology skills
  • Outstanding customer service oriented, sense of urgency, and a high level of personal integrity
  • Identify customers’ needs, clarify information, research every issue, and provide solutions
  • Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers
  • Strong customer focus, and the ability to thrive in a fast-paced, results-oriented environment where change and ambiguity are the norm
  • Ability to handle multiple responsibilities and priorities concurrently
  • Technical savviness and the ability to learn systems quickly
  • Proficient in Microsoft Suite
  • Ability to problem solve, think quickly and multi-task
  • Strong written and verbal communication skills and a stickler for attention to detail
  • At ease on the phone with both outbound and incoming calls

We offer challenging work, competitive pay, and excellent benefits, including medical/dental/vision, 401(k) and generous paid time off. We are proud to be an Equal Opportunity Employer and offer a Drug-Free Workplace.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application Question(s):

  • Will you be COVID vaccinated/boosted on or before employment?
  • Would you be able to commute to Bothell for the initial training period?
  • Do you prefer a "work-from-home setting" or an in-person office setting?
  • If you are able to work from home, do you have a private, dedicated work area?
  • Are you seeking part-time or full-time employment?
  • When are you available to start?
  • What are your salary expectations?
  • Why have you applied to this specific position?
  • What do you know about HealthForce Partners?
  • What MS Office applications are you familiar with?

Experience:

  • medical office: 1 year (Required)
  • call center customer service: 1 year (Required)

License/Certification:

  • Phlebotomy certification (Preferred)

Work Location: One location

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