Remote System Administrator
Advanced Network Systems, a leading Managed IT and Cyber Security Services Company, is currently seeking a System Administrator to be a part of our Managed Solutions team. If you are ready to make your next move then we are ready to talk to you.
Headquartered in central Virginia, Advanced Network Systems specializes in providing technology support services to a growing base of SMB and public sector clients. Founded in 1996, we are a privately-held, financially-sound corporation with a focus on enhancing the business operations of our clients, and creating a secure network environment for their employees, wherever they need to work.
Our System Administrator / Managed Services Engineer provides a variety of remote Level 1-3 technical support services for clients related to the operation, administration and remediation of network hardware, operating systems, applications and network services. This position is responsible for resolving cases and trouble tickets that are escalated beyond the Tier 2 Engineer's capability as well as mentoring junior team members.
This remote position has daily interface with clients of varying technical knowledge as well as 3rd-party vendors and is focused on providing high-quality support and remediation services.
Key Areas of Responsibility:
Monitor, respond to, and resolve requests for technical assistance received through the TAC, as well as tickets which are escalated to us from our 3rd party RMM/NOC provider.
Open, manage and close service order tickets in a real-time service environment.
Perform analysis, troubleshooting and problem resolution when possible within a variety of network environments.
Resolve advanced issues and tickets that are escalated from lower-level Engineers.
Assist with training and mentoring of Tier 1-2 Engineers.
Provide internal support of Advanced Network Systems' own end users (employees).
Utilize and maintain the helpdesk/service ticket tracking software.
Utilize, configure and maintain 3rd party RMM/NOC provider software.
Maintain customer network documentation.
Generate customer network diagrams when required.
Assist with management of 3rd party RMM/NOC providers.
The right candidate for this position will possess a confident and professional demeanor, client-focused approach, commitment to detail and a quality-oriented attitude. The required skills, knowledge and expertise for this position include:
Associates degree in information technology or related field, or any combination of education, training and/or experience that fulfills the requirements of the position.
Minimum of 5 years of System Administration or Network Engineer experience.
Must have documented knowledge of local area data networking (hardware/software/protocols and best practices), network security and Microsoft server system administration.
Must be able to learn quickly, to work independently with or without direct supervision and function effectively in a team environment.
Must understand the remote support and troubleshooting processes for software, hardware, networking and peripheral equipment.
Proficiency in Microsoft Desktop/Server OS (domain environment), Microsoft Exchange, VMware or Microsoft Hyper-V, Firewalls/UTM Security, Storage/SANs, Switches.
Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook. Familiarity with all major web browsers including Google Chrome and Mozilla Firefox.
Working knowledge of Apple operating systems and various hosted applications such as Google's G-Suite and Microsoft's Office 365 desirable.
Basic work week is M-F, 8 to 5 with some required after-hours work for on-call and special projects.
Pre-and post-employment background verifications are performed.
Compensation within the salary range for this position is commensurate with experience. Please provide requirements along with your resume. We offer a competitive compensation package including base annual salary, performance bonuses and other incentives. Company-paid, position-related certifications. A full benefits plan is offered including medical, dental, vision and supplemental insurance, 401K profit sharing plan with employer match and paid time off (PTO).
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
What are your salary requirements?
Do you currently live in the Mid-Atlantic region?
What current certifications do you hold?
System Administration or Network Engineer: 5 years (Required)
Managed Services Provider work: 1 year (Required)
Work Location: Remote