portal resources jobs companies i invitemember customer support specialist

Customer Support Specialist 🔥

InviteMember [1] is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world make a living running a successful membership business in Telegram [2].

We're looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!


  • customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
  • strong analytical and problem-solving skills, attention to detail;
  • ability to learn quickly (you'll become an expert Telegram and InviteMember user);
  • excellent communication skills;
  • advanced (C1+ level) English speaker (other languages is a plus).

The job

  • support over Telegram and email, less often video calls with screen sharing;
  • explain to users what InviteMember can and can't be used for;
  • help users set up and manage their membership bots;
  • analyze issues our users are facing and help to resolve them;
  • recognize and escalate critical issues;
  • work with feedback, testimonials, and complains;
  • meet our internal KPIs;
  • work with our internal and external knowledge bases;
  • process refunds.

We offer

  • flexible schedule;
  • competitive salary (in USD);
  • remote job (work from anywhere);
  • opportunity to learn a lot about customer support, messaging, membership businesses;
  • opportunity to get a full-time position in the future.

Hiring process

  • Complete the test [3]
  • Get invited for an online interview
  • Receive our offer
Please mention the word PALATIAL when applying to show you read the job post completely (#RMjYwMDozYzAzOjpmMDNjOjkxZmY6ZmU3YzpiN2Ji). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

$10,000 — $30,000/year

🌎 Distributed team

  1. https://invitemember.com/
  2. https://telegram.org/
  3. https://forms.gle/GquxrSr9ipTdgvbW6

Other openings you might be interested in

More remote jobs

Let us send you new openings similar to Customer Support Specialist straight to your Inbox. Weekly or Daily. 7-day free trial 💌

The ability to work remotely increases employee happiness by 20 percent.