Ft Customer Support Specialist 🔥
Responsibilities
- Work out of the main support queue to answer questions via email and chat
- Support customers on occasional Zoom meetings, as needed
- Document feature requests for the Product team
- Write or update FAQ articles and internal process documentation
- Troubleshoot and report potential bugs
- Escalate inquiries to the technical support engineers accordingly
- 3-5 in a support driven or client facing position, technical startup (SaaS preferred)
- Experience providing customer support from a remote office environment
- Proficiency with ticket management systems
- Proficiency with documentation and communication tools
- Ability to communicate complex technical topics to customers and coworkers of varying technical skill level