portal resources jobs companies s staffingly entry level - customer support representative

Entry Level - Customer Support Representative


We are currently hiring for our mid-morning to afternoon shift.

This role is currently operating in a remote model

In This Role You’ll Get To:
  • Conferring with customers via chat & email
  • Investigating and/or adjusting any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes/services
  • Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time.
  • Maintains updated knowledge of various marketing/promotional strategies offered our customers
  • Identifying ways to improve processes and the customer experience, surfacing problems early to Team Managers and being creative in proposing solutions.
  • Participate in the completion of production goals and special projects.
  • Maintaining a cooperative and constructive attitude and spirit, especially during hard days and conversations

What We’re Looking For:
  • Has 1+ years customer service experience, communicating with customers via chat and email
  • Knowledge of product categories, pricing, delivery times and methods.
  • Knowledge of CS software and proficient using Google Suite, smartphone applications or similar experience
  • Experience working in a startup environment
  • Will be an integral player in our story and business, and will contribute to its success by creating amazing customer experience
  • Thrives in a fast-paced environment and is comfortable with the ever-changing requirements of the #startuplife
  • Has a “let’s do this NOW” attitude and is not afraid to step up and handle the tough stuff
  • Composes professional and heartfelt responses. You may or may not have written an essay for a professor lately, but with your writing skills, you’d get an A+
  • Burst of good energy needed to push through the tough days alongside their team
  • Is tech-savvy and able to quickly navigate web/mobile applications to perform the job
  • Bachelor’s Degree or equivalent experience

What We Offer:
  • Employee stock purchase plan
  • Medical, dental, vision, 401k, life and disability insurance offered
  • We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

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The ability to work remotely increases employee happiness by 20 percent.